Waiting time analysis for a queueing system with time‐limited service and exponential timer

We consider a single‐queue with exhaustive or gated time‐limited services and server vacations, in which the length of each service period at the queue is controlled by a timer, i.e., the server serves customers until the timer expires or the queue becomes empty, whichever occurs first, and then takes vacations. The customer whose service is interrupted due to the timer expiration may be attended according to nonpreemptive or preemptive service disciplines. For the M/G/1 exhaustive/gated time‐limited service queueing system with an exponential timer and four typical preemptive/nonpreemptive service disciplines, we derive the Laplace—Stieltjes transforms and the moment formulas for waiting times and sojourn times through a unified approach, and provide some new results for these time‐limited service disciplines. © John Wiley & Sons, Inc. Naval Research Logistics 48: 638–651, 2001.     

Analysis of the finite‐source multiclass priority queue with an unreliable server and setup time

In this article, we study a queueing system serving multiple classes of customers. Each class has a finite‐calling population. The customers are served according to the preemptive‐resume priority policy. We assume general distributions for the service times. For each priority class, we derive the steady‐state system size distributions at departure/arrival and arbitrary time epochs. We introduce the residual augmented process completion times conditioned on the number of customers in the system to obtain the system time distribution. We then extend the model by assuming that the server is subject to operation‐independent failures upon which a repair process with random duration starts immediately. We also demonstrate how setup times, which may be required before resuming interrupted service or picking up a new customer, can be incorporated in the model. © 2013 Wiley Periodicals, Inc. Naval Research Logistics, 2013     

Algorithmic and approximation analyses of the shorter queue model

A system of two parallel queues where the arrivals from a single stream of customers join the shorter queue is considered. Arrivals form a homogeneous Poisson stream and the service times in each of the two queues are independent exponential variates. By treating one of the queues as bounded, the steady-state probability vector for the system can be expressed in a modified matrix-geometric form and can be computed efficiently. Computational procedures for the sojourn time distribution and characteristics of the departure stream are developed. Some numerical results are presented, and based on these results an efficient approximation scheme for the model is developed which can be readily extended to systems with more than two parallel queues.     

A note on sojourn times in M/G/1 queues with instantaneous,bernoulli feedback

Queueing systems which include the possibility for a customer to return to the same server for additional service are called queueing systems with feedback. Such systems occur in computer networks for example. In these systems a chosen customer will wait in the queue, be serviced and then, with probability p, return to wait again, be serviced again and continue this process until, with probability (1 – p) = q, it departs the system never to return. The time of waiting plus service time, the nth time the customer goes through, we will call his nth sojourn time. The (random) sum of these sojourn times we will call the total sojourn time (abbreviated, sojourn time when there is no confusion which sojourn time we are talking about). In this paper we study the total sojourn time in a queueing system with feedback. We give the details for M/G/1 queues in which the decision to feedback or not is a Bernoulli process. While the details of the computations can be more difficult, the structure of the sojourn time process is unchanged for the M/G/1 queue with a more general decision process as will be shown. We assume the reader is familiar with Disney, McNickle and Simon [1].     

A queueing system with multiple service time distributions

This paper explores a modification of the output discipline for the Poisson input, exponential output, single channel, first-come, first-served queueing system. Instead, the service time distribution of customers beginning service when alone in the system is considered different from that governing service times of all other customers. More specifically, the service times of lone customers are governed by a one parameter gamma distribution, while the service times of all other customers are exponentially ajstributed. The generating function for the steady-state probsbilities, n_j = Pr { j customers in system at an arbitrary point of departure}, of the imbedded chain, {X_n/X_n = number in system after nth customer is serviced}, is obtained, and the steady-state probabilities, themselves, are found in closed form.     

Level product form QSF processes and an analysis of queues with Coxian interarrival distribution

In this article, we study a class of Quasi‐Skipfree (QSF) processes where the transition rate submatrices in the skipfree direction have a column times row structure. Under homogeneity and irreducibility assumptions we show that the stationary distributions of these processes have a product form as a function of the level. For an application, we will discuss the ‐queue that can be modeled as a QSF process on a two‐dimensional state space. In addition, we study the properties of the stationary distribution and derive monotonicity of the mean number of the customers in the queue, their mean sojourn time and the variance as a function of for fixed mean arrival rate. © 2016 Wiley Periodicals, Inc. Naval Research Logisticsxs 66:57–72, 2019     

Inventory cost impact of order processing priorities based on demand uncertainty

We evaluate an approach to decrease inventory costs at retail inventory locations that share a production facility. The retail locations sell the same product but differ in the variance of retail demand. Inventory policies at retail locations generate replenishment orders for the production facility. The production facility carries no finished goods inventory. Thus, production lead time for an order is the sojourn time in a single server queueing system. This lead time affects inventory costs at retail locations. We examine the impact of moving from a First Come First Served (FCFS) production rule for orders arriving at the production facility to a rule in which we provide non‐preemptive priority (PR) to orders from retail locations with higher demand uncertainty. We provide three approximations for the ratio of inventory costs under PR and FCFS and use them to identify conditions under which PR decreases retail inventory costs over FCFS. We then use a Direct Approach to establish conditions when PR decreases retail inventory costs over FCFS. We extend the results to orders from locations that differ in the mean and variance of demand uncertainty. The analysis suggests that tailoring lead times to product demand characteristics may decrease system inventory costs. © 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 376–390, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10016     

A note on the optimality of index priority rules for search and sequencing problems

We show that the linear objective function of a search problem can be generalized to a power function and/or a logarithmic function and still be minimized by an index priority rule. We prove our result by solving the differential equation resulting from the required invariance condition, therefore, we also prove that any other generalization of this linear objective function will not lead to an index priority rule. We also demonstrate the full equivalence between two related search problems in the sense that a solution to either one can be used to solve the other one and vice versa. Finally, we show that the linear function is the only function leading to an index priority rule for the single‐machine makespan minimization problem with deteriorating jobs and an additive job deterioration function. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

Distribution of the workload in multiclass queueing systems with server vacations

The steady-state workload at an arbitrary time is considered for several single-server queueing systems with nonpreemptive services for multiple classes of customers (arriving according to Poisson processes) and server vacation (switchover) times. The distribution of the workload at an arbitrary point during the vacation period is obtained for systems with setup times, and for polling systems with exhaustive, gated, or globally gated service disciplines. From the stochastic decomposition property, this workload is added to the workload in the corresponding M/G/1 system without vacations to give the workload at an arbitrary time in vacation systems. Dependence of the workload distribution on the vacation parameters is studied.     

A queueing system with vacations after N services

This article is devoted to the study of an M/G/1 queue with a particular vacation discipline. The server is due to take a vacation as soon as it has served exactly N customers since the end of the previous vacation. N may be either a constant or a random variable. If the system becomes empty before the server has served N customers, then it stays idle until the next customer arrival. Such a vacation discipline arises, for example, in production systems and in order picking in warehouses. We determine the joint transform of the length of a visit period and the number of customers in the system at the end of that period. We also derive the generating function of the number of customers at a random instant, and the Laplace–Stieltjes transform of the delay of a customer. © 2015 Wiley Periodicals, Inc. Naval Research Logistics 62: 646–658, 2015     

Level crossing analysis of priority queues and a conservation identity for vacation models

The two purposes of this article are to illustrate the power and simplicity of level crossing analysis and to present a conservation identity for M/G/1 priority queues with server vacations. To illustrate the use of level crossing analysis we apply it to preemptive (resume) priority M/G/1 queues with single- and multiple-server vacations considered by Kella and Yechiali (1986) and to non-preemptive priority M/M/c queues considered by Kella and Yechiali (1985). The conservation identity presented here states that the ratios of mean waiting times in an M/G/1 queue with and without server vacation policies are independent of the service discipline for first come first served, shortest processing time, shortest processing time within generations and non-preemptive priority service disciplines.     

Discrete‐time analysis of MAP/PH/1 multiclass general preemptive priority queue

We use the matrix‐geometric method to study the MAP/PH/1 general preemptive priority queue with a multiple class of jobs. A procedure for obtaining the block matrices representing the transition matrix P is presented. We show that the special upper triangular structure of the matrix R obtained by Miller [Computation of steady‐state probabilities for M/M/1 priority queues, Oper Res 29(5) (1981), 945–958] can be extended to an upper triangular block structure. Moreover, the subblock matrices of matrix R also have such a structure. With this special structure, we develop a procedure to compute the matrix R. After obtaining the stationary distribution of the system, we study two primary performance indices, namely, the distributions of the number of jobs of each type in the system and their waiting times. Although most of our analysis is carried out for the case of K = 3, the developed approach is general enough to study the other cases (K ≥ 4). © 2003 Wiley Periodicals, Inc. Naval Research Logistics 50: 662–682, 2003.     

Equilibrium customer strategies and social–profit maximization in the single‐server constant retrial queue

We consider the single‐server constant retrial queue with a Poisson arrival process and exponential service and retrial times. This system has not waiting space, so the customers that find the server busy are forced to abandon the system, but they can leave their contact details. Hence, after a service completion, the server seeks for a customer among those that have unsuccessfully applied for service but left their contact details, at a constant retrial rate. We assume that the arriving customers that find the server busy decide whether to leave their contact details or to balk based on a natural reward‐cost structure, which incorporates their desire for service as well as their unwillingness to wait. We examine the customers' behavior, and we identify the Nash equilibrium joining strategies. We also study the corresponding social and profit maximization problems. We consider separately the observable case where the customers get informed about the number of customers waiting for service and the unobservable case where they do not receive this information. Several extensions of the model are also discussed. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

Sojourn times in a two‐stage queueing network with blocking

The model considered in this paper involves a tandem queue consisting of a sequence of two waiting lines. The main feature of our model is blocking, i.e., as soon as the second waiting line reaches a certain upper limit, the first line is blocked. The input of units to the tandem queue is the MAP (Markovian arrival process), and service requirements are of phase type. Our objective is to study the sojourn time distribution under the first‐come‐first‐serve discipline by analyzing the sojourn time through times until absorption in appropriately defined quasi‐birth‐and‐death processes and continuous‐time Markov chains. © 2004 Wiley Periodicals, Inc. Naval Research Logistics, 2004     

Sojourn time analysis of a queueing system with two‐phase service and server vacations

We consider a two‐phase service queueing system with batch Poisson arrivals and server vacations denoted by M^X/G₁‐G₂/1. The first phase service is an exhaustive or a gated bulk service, and the second phase is given individually to the members of a batch. By a reduction to an M^X/G/1 vacation system and applying the level‐crossing method to a workload process with two types of vacations, we obtain the Laplace–Stieltjes transform of the sojourn time distribution in the M^X/G₁‐G₂/1 with single or multiple vacations. The decomposition expression is derived for the Laplace–Stieltjes transform of the sojourn time distribution, and the first two moments of the sojourn time are provided. © 2006 Wiley Periodicals, Inc. Naval Research Logistics, 2007     

Computational analysis of MMAP[K]/PH[K]/1 queues with a mixed FCFS and LCFS service discipline

This paper studies a queueing system with a Markov arrival process with marked arrivals and PH‐distribution service times for each type of customer. Customers (regardless of their types) are served on a mixed first‐come‐first‐served (FCFS) and last‐come‐first‐served (LCFS) nonpreemptive basis. That is, when the queue length is N (a positive integer) or less, customers are served on an FCFS basis; otherwise, customers are served on an LCFS basis. The focus is on the stationary distribution of queue strings, busy periods, and waiting times of individual types of customers. A computational approach is developed for computing the stationary distribution of queue strings, the mean of busy period, and the means and variances of waiting times. The relationship between these performance measures and the threshold number N is analyzed in depth numerically. It is found that the variance of the virtual (actual) waiting time of an arbitrary customer can be reduced by increasing N. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 399–421, 2000     

Dynamic capacity reservation and due date quoting in a make‐to‐order system

We consider a make‐to‐order manufacturer facing random demand from two classes of customers. We develop an integrated model for reserving capacity in anticipation of future order arrivals from high priority customers and setting due dates for incoming orders. Our research exhibits two distinct features: (1) we explicitly model the manufacturer's uncertainty about the customers' due date preferences for future orders; and (2) we utilize a service level measure for reserving capacity rather than estimating short and long term implications of due date quoting with a penalty cost function. We identify an interesting effect (“t‐pooling”) that arises when the (partial) knowledge of customer due date preferences is utilized in making capacity reservation and order allocation decisions. We characterize the relationship between the customer due date preferences and the required reservation quantities and show that not considering the t‐pooling effect (as done in traditional capacity and inventory rationing literature) leads to excessive capacity reservations. Numerical analyses are conducted to investigate the behavior and performance of our capacity reservation and due date quoting approach in a dynamic setting with multiple planning horizons and roll‐overs. One interesting and seemingly counterintuitive finding of our analyses is that under certain conditions reserving capacity for high priority customers not only improves high priority fulfillment, but also increases the overall system fill rate. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Probabilistic priorities in the M/G/1 queue

A simple method is presented for deriving the mean and variance of the queueing time distribution in an M/G/1 queue when the priorities assigned to customers have an assignment probability distribution. Several examples illustrate the results. The mean and variance of the queueing time distribution for the longest service time discipline are derived, and its disadvantages are discussed.     

Scheduling of depalletizing and truck loading operations in a food distribution system

This paper studies a scheduling problem arising in a beef distribution system where pallets of various types of beef products in the warehouse are first depalletized and then individual cases are loaded via conveyors to the trucks which deliver beef products to various customers. Given each customer's demand for each type of beef, the problem is to find a depalletizing and truck loading schedule that fills all the demands at a minimum total cost. We first show that the general problem where there are multiple trucks and each truck covers multiple customers is strongly NP‐hard. Then we propose polynomial‐time algorithms for the case where there are multiple trucks, each covering only one customer, and the case where there is only one truck covering multiple customers. We also develop an optimal dynamic programming algorithm and a heuristic for solving the general problem. By comparing to the optimal solutions generated by the dynamic programming algorithm, the heuristic is shown to be capable of generating near optimal solutions quickly. © 2003 Wiley Periodicals, Inc. Naval Research Logistics, 2003     

An asymptotically optimal greedy heuristic for the multiperiod single‐sourcing problem: The cyclic case

The dynamics of the environment in which supply chains evolve requires that companies frequently redesign their logistics distribution networks. In this paper we address a multiperiod single‐sourcing problem that can be used as a strategic tool for evaluating the costs of logistics network designs in a dynamic environment. The distribution networks that we consider consist of a set of production and storage facilities, and a set of customers who do not hold inventories. The facilities face production capacities, and each customer's demand needs to be delivered by a single facility in each period. We deal with the assignment of customers to facilities, as well as the location, timing, and size of inventories. In addition, to mitigate start and end‐of‐study effects, we view the planning period as a typical future one, which will repeat itself. This leads to a cyclic model, in which starting and ending inventories are equal. Based on an assignment formulation of the problem, we propose a greedy heuristic, and prove that this greedy heuristic is asymptotically feasible and optimal in a probabilistic sense. We illustrate the behavior of the greedy heuristic, as well as some improvements where the greedy heuristic is used as the starting point of a local interchange procedure, on a set of randomly generated test problems. © 2003 Wiley Periodicals, Inc. Naval Research Logistics 50: 412–437, 2003