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51.
Product support encompasses activities undertaken by durable goods producers to ensure their customers the continued use of the product. Examples of product support elements include after the sale activities such as providing repair services and warranty programs, as well as all the activities undertaken at the design and production stage to improve the reliability of products before they reach the market. The implications of incorporating customer costs while designing product support packages are the concern of this study. We study how the parameters of support package impact the costs incurred by customers and provide insights about selecting appropriate levels of product support. We show that the engineering orientation of maximizing the product's availability ignores market characteristics, and results in a mismatch between the corporation's support package and the customer's needs. The research is intended to be a step in understanding the interaction between design engineering parameters and customer's costs. © 1993 John Wiley & Sons, Inc. 相似文献
52.
We model a two-echelon multi-indentured repairable-item inventory system where each “base” has a maximum number of identical online machines, and each machine consists of several module types. Machine failures are due to module failures and occur according to an exponential distribution. When a machine fails, the failed module is replaced by an identical spare module if one is available. Otherwise, the module is backordered. All failed modules go to a single “depot” repair facility which consists of a finite number of identical repairmen who are able to repair any module type in an exponentially distributed time, although the repair rates for different module types may differ. The principal contribution of this article is an approximation algorithm for calculating the steady-state characteristics of the system. In comparison with simulation results, the algorithm is quite accurate and computationally efficient. © 1993 John Wiley & Sons, Inc. 相似文献
53.
The problem considered is that of finding the set of efficient sequences of jobs on a single machine with respect to the total flow time and the number of tardy jobs. We present some properties of an existing algorithm and the problem itself. 相似文献
54.
Boland, Proschan, and Tong [2] used the notion of criticality of nodes in a coherent system to study the optimal component arrangement of reliability structures. They also provided a sufficient minimal cut (path) based criterion for verifying the criticality ordering of two nodes. We develop a necessary and sufficient condition for two nodes to be comparable and provide specific examples illustrating our result's applicability. As a corollary, certain optimal arrangement properties of well-known systems are derived. © 1994 John Wiley & Sons, Inc. 相似文献
55.
Defense contractors retain engineers for two reasons. First, engineers work on current-period production contracts. Second, engineers conduct independent research and development (IR&D) and write bids and proposals (B&P) for future contracts. The amount of IR&D/B&P activity, however, understates the amount of effort devoted to learning that reduces the cost of future production. Even some engineers who work on current-period production may engage in learning, as a by-product of their efforts. This article develops and implements a model for estimating the volume of learning activity undertaken by four large manufacturers of military aircraft. © 1994 John Wiley & Sons, Inc. 相似文献
56.
J. S. Dagpunar 《海军后勤学研究》1994,41(7):1029-1037
A system undergoes minimal repair during [0, T] with a failure replacement on first failure during [T, a], or a planned replacement if the system is still functioning at elapsed time a. Repairs and replacements are not necessarily instantaneous. An expression is obtained for the asymptotic expected cost rate, and sufficient conditions are obtained for the optimum T* > 0. Several special cases are considered. A numerical investigation for a Weibull distributed time to first failure compares this elapsed-time policy with replacement on failure only, and also a policy based on system operating time or age. It is found that in many cases the elapsed-time-based policy is only marginally worse than one based on system age, and may therefore be preferred in view of its administrative convenience. © 1994 John Wiley & Sons, Inc. 相似文献
57.
This article proposes an interactive paired comparison region elimination method for bicriterion integer mathematical programming problems. The new method isolates the best compromise solution by successively evaluating a pair of associated supported non-dominated solutions. The efficiency of the method is tested by solving randomly generated problems based on varying shapes of efficient frontiers. When compared with the existing branch-and-bound method, the method was effective in reducing the burden on the decision maker. © 1994 John Wiley & Sons, Inc. 相似文献
58.
Finite-capacity queues arise naturally in many practical situations, notably in communications and manufacturing engineering. In this article, the matrix formalism of probability distributions of phase type is used to develop fast algorithms to compute various steady-state distributions for the finite-capacity PH/PH/1 queue. This algorithm is an important ingredient in solving nontraditional but significant design problems. Some of these are described as illustrative examples. 相似文献
59.
This article introduces a new conceptual and methodological framework for the use of decision makers and their interactions with the computer in bicriterion decision making. The new method, called the multirun interactive method, attempts to estimate the prior of the decision maker on his uncertain preference nature using the minimum cross-entropy principle. A computational study is performed with four hypothesized prior distributions under various interaction conditions. Other important aspects related to the method, such as implementation of the method, decision making under certainty, decision making with multiple decision makers, and bicriterion integer programming, are also discussed. 相似文献
60.
This article considers the problem of equipment replacement in which the replacement decision at a particular time must take into account (i) the state of the existing machine in use, (ii) the available replacement alternatives at the time, (iii) the future advances in the relevant technologies with regard to the equipment under consideration, and (iv) costs of switching between different technologies. A methodology that attains minimal forecast horizons for the problem is developed. A numerical example illustrates the methodology. 相似文献