A class of inventory models with customer impatience

Classical inventory models generally assume either no backlogging of demands or unlimited backlogging. This paper treats the case wherein backlogged customers are willing to wait for a random period of time for service. A broad class of such models is discussed, with a more complete analysis performed on a simple subclass. Steady state equations are derived and solved assuming exponentially distributed interarrival times of customers, order delivery lead times, and customer patience.     

A continuous-review inventory system with lost sales and variable lead time

Using a system-point (SP) method of level crossings, we derive the stationary distribution of the inventory level (stock on hand) in a continuous-review inventory system with compound Poisson demand, Erlang as well as hyperexponentially distributed lead times, and lost sales. This distribution is then used to formulate long-run average cost functions with/without a service level constraint. Some numerical results are also presented, and compared with the Hadley and Whitin heuristic. © 1998 John Wiley & Sons, Inc. Naval Research Logistics 45: 259–278, 1998     

A robust policy for serial agile production systems

One of the major problems in modeling production systems is how to treat the job arrival process. Restrictive assumptions such as Markovian arrivals do not represent real world systems, especially if the arrival process is generated by job departures from upstream workstations. Under these circumstances, cost‐effective policies that are robust with respect to the nature of the arrival process become of interest. In this paper, we focus on minimizing the expected total holding and setup costs in a two‐stage produce‐to‐order production system operated by a cross‐trained worker. We will show that if setup times are insignificant in comparison with processing times, then near‐optimal policies can be generated with very robust performances with respect to the arrival process. We also present conditions under which these near‐optimal policies can be obtained by using only the arrival and service rates. © 2004 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

Transshipment along a single road

This article explores the problem of the transshipment of goods between centers that are situated along a single road. Costs are incurred both for goods that are shipped and for goods that remain in their original centers. A procedure is developed that determines a partial optimal assignment by use of a northwest corner rule solution. This partial assignment then is completed by solving a number of smaller tridiagonal transportation problems.     

Customer delays in M/M/c repair systems with spares

A service center to which customers bring failed items for repair is considered. The items are exchangeable in the sense that a customer is ready to take in return for the failed item he brought to the center any good item of the same kind. This exchangeability feature makes it possible for the service center to possess spares. The focus of the article is on customer delay in the system—the time that elapses since the arrival of a customer with a failed item and his departure with a good one—when repaired items are given to waiting customers on a FIFO basis. An algorithm is developed for the computation of the delay distribution when the item repair system operates as an M/M/c queue.