Novell网络环境下分布式文件系统的设计与实现

在局部网络环境下实现分布式文件系统和远程过程调用是实现高层分布式软件的基础。本文在分析Netware层次结构的基础上,给出了一个在网络层上的分布式文件系统和远程过程调用的设计与实现,详细讨论了该系统的功能、用户界面和实现中的技术问题,包括可靠性和并发控制等必须解决的问题。本文的工作是为在Novell网上实现分布式数据库而设计的。     

基于虚拟终端的全网漏话提示业务方案的研究

基于虚拟终端的全网漏话提示业务方案创新性地把呼叫转移和信令监测结合在一起,不但能完整地实现全网所有用户的漏话提示业务,而且无须对现有网络添加新的网元。与基于呼转和信令监测的传统方案相比较,基于虚拟终端的方案有明显的优势。该技术方案在中国联通多个省移动网漏话提示系统中成功运用。     

Call center arrival modeling: A Bayesian state‐space approach

In this article, we introduce three discrete time Bayesian state‐space models with Poisson measurements, each aiming to address different issues in call center arrival modeling. We present the properties of the models and develop their Bayesian inference. In so doing, we provide sequential updating and smoothing for call arrival rates and discuss how the models can be used for intra‐day, inter‐day, and inter‐week forecasts. We illustrate the implementation of the models by using actual arrival data from a US commercial bank's call center and provide forecasting comparisons. © 2011 Wiley Periodicals, Inc. Naval Research Logistics 58: 28–42, 2011     

基于隐马尔可夫模型的IDS程序行为异常检测

提出一种新的基于隐马尔可夫模型的程序行为异常检测方法,此方法利用系统调用序列,并基于隐马尔可夫模型来描述程序行为,根据程序行为模式的出现频率对其进行分类,并将行为模式类型同隐马尔可夫模型的状态联系在一起。由于各状态对应的观测值集合互不相交,模型训练中采用了运算量较小的序列匹配方法,与传统的Baum Welch算法相比,训练时间有较大幅度的降低。考虑到模型中状态的特殊含义以及程序行为的特点,将加窗平滑后的状态序列出现概率作为判决依据。实验表明,此方法具有很高的检测准确性,其检测效率也优于同类方法。     

Bayesian analysis of queues with impatient customers: Applications to call centers

Queuing models have been extensively used in the literature for obtaining performance measures and developing staffing policies. However, most of this work has been from a pure probabilistic point of view and has not addressed issues of statistical inference. In this article, we consider Bayesian queuing models with impatient customers with particular emphasis on call center operations and discuss further extensions. We develop the details of Bayesian inference for queues with abandonment such as the M/M/s + M model (Erlang‐A). In doing so, we discuss the estimation of operating characteristics and its implications on staffing. We illustrate the implementation of the Bayesian models using actual arrival, service, and abandonment data from call centers. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

美国“国家实验室”的属性辨识

美国国家实验室是美国国家创新的核心力量。常规英文搜索引擎通常检索不到"美国‘国家实验室’清单",目前国内已有文献大都将"联邦资助的研究与发展中心"等同于"国家实验室"。本文通过对"联邦资助的研究与发展中心"的深入比对分析,对美国"国家实验室"的类型进行了定量辨识,认为只有该国能源部"国家实验室"系列、国防部主管的Lincoln Laboratory、Aerospace Federally Funded Research and Development Center、National Defense Research Institute和美国国家航天局主管的Jet Propulsion Laboratory等与国内对"国家实验室"的共识基本一致。     

Modeling and analysis of flexible queueing systems

We consider queueing systems with multiple classes of customers and heterogeneous servers where customers have the flexibility of being processed by more than one server and servers possess the capability of processing more than one customer class. We provide a unified framework for the modeling and analysis of these systems under arbitrary customer and server flexibility and for a rich set of control policies that includes customer/server‐specific priority schemes for server and customer selection. We use our models to generate several insights into the effect of system configuration and control policies. In particular, we examine the relationship between flexibility, control policies and throughput under varying assumptions for system parameters. © 2004 Wiley Periodicals, Inc. Naval Research Logistics, 2004     

Service design at diagnostic service centers

We study a service design problem in diagnostic service centers, call centers that provide medical advice to patients over the phone about what the appropriate course of action is, based on the caller's symptoms. Due to the tension between increased diagnostic accuracy and the increase in waiting times more in‐depth service requires, managers face a difficult decision in determining the optimal service depth to guide the diagnostic process. The specific problem we consider models the situation when the capacity (staffing level) at the center is fixed, and when the callers have both congestion‐ and noncongestion‐related costs relating to their call. We develop a queueing model incorporating these features and find that the optimal service depth can take one of two different structures, depending on factors such as the nurses' skill level and the maximum potential demand. Sensitivity analyses of the two optimal structures show that they are quite different. In some situations, it may (or may not) be optimal for the manager to try to expand the demand at the center, and increasing skill level may (or may not) increase congestion. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

Stochastic call center staffing with uncertain arrival,service and abandonment rates: A Bayesian perspective

In this article, we introduce staffing strategies for the Erlang‐A queuing system in call center operations with uncertain arrival, service, and abandonment rates. In doing so, we model the system rates using gamma distributions that create randomness in operating characteristics used in the optimization formulation. We divide the day into discrete time intervals where a simulation based stochastic programming method is used to determine staffing levels. More specifically, we develop a model to select the optimal number of agents required for a given time interval by minimizing an expected cost function, which consists of agent and abandonment (opportunity) costs, while considering the service quality requirements such as the delay probability. The objective function as well as the constraints in our formulation are random variables. The novelty of our approach is to introduce a solution method for the staffing of an operation where all three system rates (arrival, service, and abandonment) are random variables. We illustrate the use of the proposed model using both real and simulated call center data. In addition, we provide solution comparisons across different formulations, consider a dynamic extension, and discuss sensitivity implications of changing constraint upper bounds as well as prior hyper‐parameters. © 2016 Wiley Periodicals, Inc. Naval Research Logistics 63: 460–478, 2016     

TETRA直通模式移动台协议仿真

作为 TETRA 通信的一种方式,TETRA DMO 使得 TETRA 移动台在没有设置基站以及基站覆盖范围之外的地区、系统出现故障或过载以至难以快速接人时可以不经过网络基础设施直接进行相互的通信,从而降低了移动台通信对基站的依赖性,扩展了移动台通信的地理范围。文中首先依照协议对直通模式移动台通信方式和呼叫接续过程进行了介绍,并描述了利用工具 SDL and TTCN suite 4.5对其中的电路模式呼叫流程编程、仿真的过程,最后对仿真的结果进行了简要说明。