| Abstract: | The maximum likelihood estimator of the service distribution function of an M/G/∞ service system is obtained based on output time observations. This estimator is useful when observation of the service time of each customer could introduce bias or may be impossible. The maximum likelihood estimator is compared to the estimator proposed by Mark Brown, 2]. Relative to each other, Brown's estimator is useful in light traffic while the maximum likelihood estimator is applicble in heavy trafic. Both estimators are compared to the empirical distribution function based on a sample of service times and are found to have drawbacks although each estimator may have applications in special circumstances. |
