On queues with state-dependent Erlang service

Some general results are derived for single-channel queues with Poisson input and state-dependent Erlang service times in view of the possible use of this model to approximate arbitrary M/G/1-like state-dependent queues in a manner similar to that suggested by Rosenshine, and by Kendall, and Kotiah, Thompson, and Waugh for the M/G/1. Numerical procedures are indicated for the evaluation of stationary state probabilities, expected system sizes and waiting times, and parameter estimation.