Customer delays in M/M/c repair systems with spares

A service center to which customers bring failed items for repair is considered. The items are exchangeable in the sense that a customer is ready to take in return for the failed item he brought to the center any good item of the same kind. This exchangeability feature makes it possible for the service center to possess spares. The focus of the article is on customer delay in the system—the time that elapses since the arrival of a customer with a failed item and his departure with a good one—when repaired items are given to waiting customers on a FIFO basis. An algorithm is developed for the computation of the delay distribution when the item repair system operates as an M/M/c queue.     

Optimal admission pricing policies for M/Ek/1 queues

This paper extends the Low-Lippman M/M/1 model to the case of Gamma service times. Specifically, we have a queue in which arrivals are Poisson, service time is Gamma-distributed, and the arrival rate to the system is subject to setting an admission fee p. The arrival rate λ(p) is non-increasing in p. We prove that the optimal admission fee p^* is a non-decreasing function of the customer work load on the server. The proof is for an infinite capacity queue and holds for the infinite horizon continuous time Markov decision process. In the special case of exponential service time, we extend the Low-Lippman model to include a state-dependent service rate and service cost structure (for finite or infinite time horizon and queue capacity). Relatively recent dynamic programming techniques are employed throughout the paper. Due to the large class of functions represented by the Gamma family, the extension is of interest and utility.     

An application of the reflection principle to the transient analysis of the M/M/1 queue

This paper applies the well-known reflection principle for random walks to the analysis of the transient M/M/1 queueing system. A closed-form solution is obtained for the probability that exactly i arrivals and j departures occur over an interval of length t in an M/M/1 queueing system that contains n users at the beginning of the interval. The derivation of this probability is based on the calculation of the number of paths between two points in a two-dimensional −y coordinate system that lie above the x axis and touch the x axis exactly r times. This calculation is readily performed through the application of the reflection principle.     

Optimal policies for M/M/m queue with two different kinds of (N,T)‐policies

In this paper, two different kinds of (N, T)‐policies for an M/M/m queueing system are studied. The system operates only intermittently and is shut down when no customers are present any more. A fixed setup cost of K > 0 is incurred each time the system is reopened. Also, a holding cost of h > 0 per unit time is incurred for each customer present. The two (N, T)‐policies studied for this queueing system with cost structures are as follows: (1) The system is reactivated as soon as N customers are present or the waiting time of the leading customer reaches a predefined time T, and (2) the system is reactivated as soon as N customers are present or the time units after the end of the last busy period reaches a predefined time T. The equations satisfied by the optimal policy (N*, T*) for minimizing the long‐run average cost per unit time in both cases are obtained. Particularly, we obtain the explicit optimal joint policy (N*, T*) and optimal objective value for the case of a single server, the explicit optimal policy N* and optimal objective value for the case of multiple servers when only predefined customers number N is measured, and the explicit optimal policy T* and optimal objective value for the case of multiple servers when only predefined time units T is measured, respectively. These results partly extend (1) the classic N or T policy to a more practical (N, T)‐policy and (2) the conclusions obtained for single server system to a system consisting of m (m ≥ 1) servers. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 240–258, 2000     

An M/M/1 queue with a general bulk service rule

A model of an M/M/1, bulk queue with service rates dependent on the batch size is developed. The operational policy is to commence service when at least L customers are available with a maximum batch size of K. Arriving customers are not allowed to join in-process service. The solution procedure utilizes the matrix geometric methodology and reduces to obtaining the inverse of a square matrix of dimension K + 1 - L. For the case where the service rates are not batch size dependent, the limiting probabilities can be written in closed form. A numerical example illustrates the variability of the system cost as a function of the minimum batch service size L.     

Waiting times for M/G/1 queues with service-time or delay-dependent server vacations

This article shows how to determine the stationary distribution of the virtual wait in M/G/1 queues with either one-at-a-time or exhaustive server vacations, depending on either service times or accrued workload. For the first type of dependence, each vacation time is a function of the immediately preceding service time or of whether the server finds the system empty after returning from vacation. In this way, it is possible to model situations such as long service times followed by short vacations, and vice versa. For the second type of dependence, the vacation time assigned to an arrival to follow its service is a function of the level of virtual wait reached. By this device, we can model situations in which vacations may be shortened whenever virtual delays have gotten excessive. The method of analysis employs level-crossing theory, and examples are given for various cases of service and vacation-time distributions. A closing discussion relates the new model class to standard M/G/1 queues where the service time is a sum of variables having complex dependencies. © 1992 John Wiley & Sons, Inc.     

A note on sojourn times in M/G/1 queues with instantaneous,bernoulli feedback

Queueing systems which include the possibility for a customer to return to the same server for additional service are called queueing systems with feedback. Such systems occur in computer networks for example. In these systems a chosen customer will wait in the queue, be serviced and then, with probability p, return to wait again, be serviced again and continue this process until, with probability (1 – p) = q, it departs the system never to return. The time of waiting plus service time, the nth time the customer goes through, we will call his nth sojourn time. The (random) sum of these sojourn times we will call the total sojourn time (abbreviated, sojourn time when there is no confusion which sojourn time we are talking about). In this paper we study the total sojourn time in a queueing system with feedback. We give the details for M/G/1 queues in which the decision to feedback or not is a Bernoulli process. While the details of the computations can be more difficult, the structure of the sojourn time process is unchanged for the M/G/1 queue with a more general decision process as will be shown. We assume the reader is familiar with Disney, McNickle and Simon [1].     

An M/M/1 queue with delayed feedback

We present some results for M/M/1 queues with finite capacities with delayed feedback. The delay in the feedback to an M/M/1 queue is modelled as another M-server queue with a finite capacity. The steady state probabilities for the two dimensional Markov process {N(t), M(t)} are solved when N(t) = queue length at server 1 at t and M(t) = queue length at server 2 at t. It is shown that a matrix operation can be performed to obtain the steady state probabilities. The eigenvalues of the operator and its eigenvectors are found. The problem is solved by fitting boundary conditions to the general solution and by normalizing. A sample problem is run to show that the solution methods can be programmed and meaningful results obtained numerically.     

Estimation of a hidden service distribution of an M/G/∞ system

The maximum likelihood estimator of the service distribution function of an M/G/∞ service system is obtained based on output time observations. This estimator is useful when observation of the service time of each customer could introduce bias or may be impossible. The maximum likelihood estimator is compared to the estimator proposed by Mark Brown, [2]. Relative to each other, Brown's estimator is useful in light traffic while the maximum likelihood estimator is applicble in heavy trafic. Both estimators are compared to the empirical distribution function based on a sample of service times and are found to have drawbacks although each estimator may have applications in special circumstances.     

On the busy period of the M/G/1 retrial queue

The M/G/1 queue with repeated attempts is considered. A customer who finds the server busy, leaves the service area and joins a pool of unsatisfied customers. Each customer in the pool repeats his demand after a random amount of time until he finds the server free. We focus on the busy period L of the M/G/1$ retrial queue. The structure of the busy period and its analysis in terms of Laplace transforms have been discussed by several authors. However, this solution has serious limitations in practice. For instance, we cannot compute the first moments of L by direct differentiation. This paper complements the existing work and provides a direct method of calculation for the second moment of L. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 115–127, 2000     

The queue G/M/m/N: Busy period and cycle,waiting time under reverse and random order service

The busy period, busy cycle, and the numbers of customers served and lost therein, of the G/M/m queue with balking is studied via the embedded Markov chain approach. It is shown that the expectations of the two discrete variables give the loss probability. For the special case G/M/1/N a closed expression in terms of contour integrals is obtained for the Laplace transform of these four variables. This yields as a byproduct the LIFO waiting time distribution for the G/M/m/N queue. The waiting time under random order service for this queue is also studied.     

Some results of the queueing system E/M/c

This paper analyses the E/M/c queueing system and shows how to calculate the expected number in the system, both at a random epoch and immediately preceding an arrival. These expectations are expressed in terms of certain initial probabilities which are determined by linear equations. The advantages and disadvantages of this method are also discussed.     

Priorities in M/G/1 queue with server vacations

The M/G/1 queue with single and multiple server vacations is studied under both the preemptive and non-preemptive priority regimes. A unified methodology is developed to derive the Laplace-Stieltjes transform and first two moments of the waiting time W_k of a class-k customer for each of the four models analyzed. The results are given a probabilistic representation involving mean residual lifetimes.     

Optimal admission pricing and service rate control of an M[x]/M/s queue with reneging

In this article we consider the optimal control of an M^[X]/M/s queue, s ≧ 1. In addition to Poisson bulk arrivals we incorporate a reneging function. Subject to control are an admission price p and the service rate μ. Thus, through p, balking response is induced. When i customers are present a cost h(i,μ,p) per unit time is incurred, discounted continuously. Formulated as a continuous time Markov decision process, conditions are given under which the optimal admission price and optimal service rate are each nondecreasing functions of i. In Section 4 we indicate how the infinite state space may be truncated to a finite state space for computational purposes.     

A bayes approach to quality control of an M/G/1 queue

This article provides a Bayes approach for the quality control of a production process which is defined by an M/G/1 queue. An inspection procedure which is jointly optimal from the queue's operational characteristics and quality-control perspectives is found using a queue-inspection renewal cycle analysis (with overall expected profit per unit time as the optimization objective). Numerical results are obtained, highlighting the relationships between quality control and (queue-like) production management.     

Sojourn times in G/M/1 fork‐join networks

We consider a processing network in which jobs arrive at a fork‐node according to a renewal process. Each job requires the completion of m tasks, which are instantaneously assigned by the fork‐node to m task‐processing nodes that operate like G/M/1 queueing stations. The job is completed when all of its m tasks are finished. The sojourn time (or response time) of a job in this G/M/1 fork‐join network is the total time it takes to complete the m tasks. Our main result is a closed‐form approximation of the sojourn‐time distribution of a job that arrives in equilibrium. This is obtained by the use of bounds, properties of D/M/1 and M/M/1 fork‐join networks, and exploratory simulations. Statistical tests show that our approximation distributions are good fits for the sojourn‐time distributions obtained from simulations. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

On queues with dependent interarrival and service times

AnM/G/1 queueing system is studied in which the service time required by a customer is dependent on the interarrival time between his arrival and that of his predecessor Assuming the two variables are “associated,” we prove that the expected delay in this system is less than or equal to than of a conventional M/G/1 queue This conclusion has been verified via simulation by Mitchell and Paulson [9] for a special class of dependent M/M/1 queue. Their model is a special case of the one we consider here. We also study another modified GI/G/1 queue. where the arrival process and/or the service process are individually “associated”.     

Performance analysis of queue length monitoring of M/G/1 systems

This study investigates the statistical process control application for monitoring queue length data in M/G/1 systems. Specifically, we studied the average run length (ARL) characteristics of two different control charts for detecting changes in system utilization. First, the nL chart monitors the sums of successive queue length samples by subgrouping individual observations with sample size n. Next is the individual chart with a warning zone whose control scheme is specified by two pairs of parameters, (upper control limit, d_u) and (lower control limit, d_l), as proposed by Bhat and Rao (Oper Res 20 (1972) 955–966). We will present approaches to calculate ARL for the two types of control charts using the Markov chain formulation and also investigate the effects of parameters of the control charts to provide useful design guidelines for better performance. Extensive numerical results are included for illustration. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

The M/G/1 queue with instantaneous bernoulli feedback

In this paper we are concerned with several random processes that occur in M/G/1 queues with instantaneous feedback in which the feedback decision process is a Bernoulli process. Queue length processes embedded at various times are studied. It is shown that these do not all have the same asymptotic distribution, and that in general none of the output, input, or feedback processes is renewal. These results have implications in the application of certain decomposition results to queueing networks.     

M/M/1 queues with interdependent arrival and service processes

We study via simulation an M/M/1 queueing system with the assumption that a customer's service time and the interarrival interval separating his arrival from that of his predecessor are correlated random variables having a bivariate exponential distribution. We show that positive correlation reduces the mean and variance of the total waiting time and that negative correlation has the opposite effect. By using spectral analysis and a nonparametric test applied to the sample power spectra associated with certain simulated waiting times we show the effect to be statistically significant.