A new method to solve steady state queueing equations

There are a great number of queueing systems, including the M^X/M^Y/c, the Gl^X/M/c and the discrete Gl/G/1 queue in which the state probabilities are determined by repeated queue equations. This paper gives a simple, efficient and numerically stable algorithm to caiculate the state probabilities and measure of performance for such systems. The method avoids both complex arithmetric and matrix manipulations.     

A note on a computational model for a data/voice communication queueing system

Certain types of communication nodes can be viewed as multichannel queueing systems with two types of arrival streams. Data arrivals are characterized by high arrival and service rates and have the ability to queue if all service channels are busy. Voice arrivals have small arrival and service rates and do not have the ability to wait when the channels are full. Computational procedures are presented for obtaining the invariant probabilities associated with the queueing model.     

A two-machine repair model with variable repair rate

A two-unit cold standby production system with one repairman is considered. After inspection of a failed unit the repairman chooses either a slow or a fast repair rate to carry out the corresponding amount of work. At system breakdown the repairman has an additional opportunity to switch to the fast rate. If there are no fixed costs associated with system breakdowns, then the policy which minimizes longrun average costs is shown to be a two-dimensional control limit rule. If fixed costs are incurred every time the system breaks down, then the optimal policy is not necessarily of control limit type. This is illustrated by a counterexample. Furthermore, we present several performance measures for this maintenance system controlled by a two-dimensional control limit rule. © 1993 John Wiley & Sons, Inc.     

Scheduling semiconductor test operations: Minimizing maximum lateness and number of tardy jobs on a single machine

We examine a class of single-machine scheduling problems with sequence-dependent setup times that arise in the context of semiconductor test operations. We present heuristics for the problems of minimizing maximum lateness with dynamic arrivals and minimizing number of tardy jobs. We exploit special problem structure to derive worst-case error bounds. The special problem structure also enables us to derive dynamic programming procedures for the problems where all jobs are available simultaneously.     

Multi-item service constrained (s,S) policies for spare parts logistics systems

Many organizations providing service support for products or families of products must allocate inventory investment among the parts (or, identically, items) that make up those products or families. The allocation decision is crucial in today's competitive environment in which rapid response and low levels of inventory are both required for providing competitive levels of customer service in marketing a firm's products. This is particularly important in high-tech industries, such as computers, military equipment, and consumer appliances. Such rapid response typically implies regional and local distribution points for final products and for spare parts for repairs. In this article we fix attention on a given product or product family at a single location. This single-location problem is the basic building block of multi-echelon inventory systems based on level-by-level decomposition, and our modeling approach is developed with this application in mind. The product consists of field-replaceable units (i.e., parts), which are to be stocked as spares for field service repair. We assume that each part will be stocked at each location according to an (s, S) stocking policy. Moreover, we distinguish two classes of demand at each location: customer (or emergency) demand and normal replenishment demand from lower levels in the multiechelon system. The basic problem of interest is to determine the appropriate policies (s_i S_i) for each part i in the product under consideration. We formulate an approximate cost function and service level constraint, and we present a greedy heuristic algorithm for solving the resulting approximate constrained optimization problem. We present experimental results showing that the heuristics developed have good cost performance relative to optimal. We also discuss extensions to the multiproduct component commonality problem.     

Cultural Conflict within Civil-Military Cooperation: A Case Study in Bosnia

In peace-support operations, employees of international humanitarian organisations often clash with those of the military. A lack of familiarity with each other's practices and values, embedded in their respective organisational cultures, is often seen as the culprit. This article presents and illustrates a road map to manage such cultural differences between cooperating organisations. We found that the military culture, in our Bosnian case study, was seen to operate as a hierarchical culture (characterised by formalisation, stability, predictability and efficiency). The culture of international humanitarian organisations, on the other hand, was depicted as clan-type (characterised by teamwork, participation and consensus). To facilitate the creation of cultural awareness as well as respect for, and reconciliation of, cultural differences we recommend several concrete actions that could improve civil-military cooperation.     

Service levels in distribution systems with random customer order size

An approximate method for measuring the service levels of the warehouse-retailer system operating under (s, S) policy is presented. All the retailers are identical and the demand process at each retailer follows a stationary stuttering Poisson process. This type of demand process allows customer orders to be for a random number of units, which gives rise to the undershoot quantity at both the warehouse and retailer levels. Exact analyses of the distribution of the undershoot quantity and the number of orders place by a retailer during the warehouse reordering lead time are derived. By using this distribution together with probability approximation and other heuristic approaches, we model the behavior of the warehouse level. Based on the results of the warehouse level and on an existing framework from previous work, the service level at the retailer level is estimated. Results of the approximate method are then compared with those of simulation. © 1995 John Wiley & Sons, Inc.     

Gittins-index heuristics for research planning

The classical work of Gittins, which resulted in the celebrated index result, had applications to research planning as an important part of its motivation. However, research planning problems often have features that are not accommodated within Gittins's original framework. These include precedence constraints on the task set, influence between tasks, stopping or investment options and routes to success in which some tasks do not feature. We consider three classes of Markovian decision models for research planning, each of which has all of these features. Gittins-index heuristics are proposed and are assessed both analytically and computationally. They perform impressively. © 1995 John Wiley & Sons, Inc.     

On a ruckle problem in discrete games of ambush

The following zero-sum game is considered. Red chooses in integer interval [1, n] two integer intervals consisting of k and m points where k + m < n, and Blue chooses an integer point in [1, n]. The payoff to Red equals 1 if the point chosen by Blue is at least in one of the intervals chosen by Red, and 0 otherwise. This work complements the results obtained by Ruckle, Baston and Bostock, and Lee. © 1997 John Wiley & Sons, Inc. Naval Research Logistics 44: 353–364, 1997     

Note: Minimizing the variability of the waiting times in a globally gated elevator polling system

A polling system comprising n queues and a single server is considered. Service is performed according to an elevator scheme under the globally gated regime. The problem of arranging the channels to minimize a measure of the variability of the waiting times is addressed. © 1997 John Wiley & Sons, Inc. Naval Research Logistics 44: 605–611, 1997