Service design at diagnostic service centers

We study a service design problem in diagnostic service centers, call centers that provide medical advice to patients over the phone about what the appropriate course of action is, based on the caller's symptoms. Due to the tension between increased diagnostic accuracy and the increase in waiting times more in‐depth service requires, managers face a difficult decision in determining the optimal service depth to guide the diagnostic process. The specific problem we consider models the situation when the capacity (staffing level) at the center is fixed, and when the callers have both congestion‐ and noncongestion‐related costs relating to their call. We develop a queueing model incorporating these features and find that the optimal service depth can take one of two different structures, depending on factors such as the nurses' skill level and the maximum potential demand. Sensitivity analyses of the two optimal structures show that they are quite different. In some situations, it may (or may not) be optimal for the manager to try to expand the demand at the center, and increasing skill level may (or may not) increase congestion. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

A robust policy for serial agile production systems

One of the major problems in modeling production systems is how to treat the job arrival process. Restrictive assumptions such as Markovian arrivals do not represent real world systems, especially if the arrival process is generated by job departures from upstream workstations. Under these circumstances, cost‐effective policies that are robust with respect to the nature of the arrival process become of interest. In this paper, we focus on minimizing the expected total holding and setup costs in a two‐stage produce‐to‐order production system operated by a cross‐trained worker. We will show that if setup times are insignificant in comparison with processing times, then near‐optimal policies can be generated with very robust performances with respect to the arrival process. We also present conditions under which these near‐optimal policies can be obtained by using only the arrival and service rates. © 2004 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

开放架构的数字视频管理系统iView研究与实现

iView是我们研制的基于多模态元数据提取,具有开放架构且支持无线移动存取的数字视频全内容管理系统。本文讨论了系统的需求,体系框架设计实现,描述了其中涉及的关键技术思想,并对存在的问题和研究方向做了简单探讨。     

On the busy period of the M/G/1 retrial queue

The M/G/1 queue with repeated attempts is considered. A customer who finds the server busy, leaves the service area and joins a pool of unsatisfied customers. Each customer in the pool repeats his demand after a random amount of time until he finds the server free. We focus on the busy period L of the M/G/1$ retrial queue. The structure of the busy period and its analysis in terms of Laplace transforms have been discussed by several authors. However, this solution has serious limitations in practice. For instance, we cannot compute the first moments of L by direct differentiation. This paper complements the existing work and provides a direct method of calculation for the second moment of L. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 115–127, 2000     

Bayesian testing strategies for software with an operational profile

We consider a software reliability model where the failure rate of each fault depends on the specific operation performed. The software is tested in a given sequence of test cases for fixed durations of time to collect data on failure times. We present a Bayesian analysis of software failure data by treating the initial number of faults as a random variable. Our analysis relies on the Markov Chain Monte Carlo methods and is used for developing optimal testing strategies in an adaptive manner. Two different models involving individual and common faults are analyzed. We illustrate an implementation of our approach by using some simulated failure data. © 2001 John Wiley & Sons, Inc. Naval Research Logistics 48:747–763, 2001     

Class scheduling algorithms for Navy training schools

The problem of developing good schedules for Navy C-Schools has been modeled as a combinatorial optimization problem. The only complicating feature of the problem is that classes must be grouped together into sequences known as pipelines. An ideal schedule will have all classes in a pipeline scheduled in consecutive weeks. The objective is to eliminate the nonproductive time spent by sailors at C-Schools who are waiting for the next class in a pipeline. In this investigation an implicit enumeration procedure for this problem was developed. The key component of our algorithm is a specialized greedy algorithm which is used to obtain a good initial incumbent. Often this initial incumbent is either an optimal schedule or a near optimal schedule. In an empirical analysis with the only other competing software system, our greedy heuristic found equivalent or better solutions in substantially less computer time. This greedy heuristic was extended and modified for the A-School scheduling problem and was found to be superior to its only competitor. © 1998 John Wiley & Sons, Inc. Naval Research Logistics 45: 533–551, 1998