Designing and pricing menus of extended warranty contracts

Extended warranties provide “piece of mind” to a consumer in that product failures which occur after the base warranty expires are rectified at little or no cost. They also provide an additional source of revenue for manufacturers or third‐party providers, such as retailers or insurance providers, and help cultivate consumer loyalty. In this article, we analyze a number of extended warranty contracts which differ in design, including restrictions on deferrals and renewals. With the use of dynamic programming, we compute the optimal strategy for a consumer with perfect information and determine the optimal pricing policy for the provider given the consumer's risk characterization. We also provide insight into when different contracts should be issued. Finally, we illustrate how profits can be dramatically increased by offering menus of warranty contracts, as opposed to stand alone contracts, with the use of integer programming. Surprisingly, risk‐taking consumers provide the greatest benefit to offering menus. These insights can help a company develop a comprehensive warranty planning strategy for given products or product lines. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 2009     

To Protect and Serve: Civilian Policing and the United Nations Mission in Kosovo

Since the end of the Cold War the process of nation building has become a priority in the attempt to maintain world order and security in the wake of the instability and devastation wrought by failed and war-torn states. The proliferation of nation-building missions has led to their diversification and the need to marshal a vast array of resources in order to attain substantial levels of success. This article deals with a new and important component of peacekeeping and nation-building missions, that of civilian policing. The article outlines the goals of using civilian police officers in nation-building missions and discusses a variety of problems (pragmatic, legal, and cultural) that policing may introduce to such missions. This discussion is focused around the civilian policing component of the United Nations Mission in Kosovo. It delineates the successes and hardships so far experienced during the mission in Kosovo and explores the insights that the mission may provide for similar projects in the future.     

Homeland Security and Intelligence: Can Oil Mix with Water in an Open Society?

The newest US Cabinet department is Homeland Security (DHS). One of the most controversial aspects in the process of developing this entity is the role of intelligence in providing information on the increasing terrorist threat. This article examines the intelligence challenges for homeland security. In doing so, it explores the problems of merging disparate cultures - law enforcement vs intelligence, civil entities vs military, federal vs state and local jurisdictions, and domestic focus vs international perspective. Given the nature of the globalized, asymmetric threat, the need for more and better intelligence sharing is obvious. Terrorists and other criminals do not respect international boundaries; in fact, they exploit them in an effort to prevent effective and timely countermeasures. This demands that robust multinational collaboration and interagency coordination be practiced.     

Applying Order-of-Battle to Al Qaeda Operations

Since the global war on terror began, the pursuit of Al Qaeda is widely considered as warfare and not the pursuit of criminals. In light of counter-terrorism being redefined as war, the criteria applied for tracking militaries of conventional enemies may also be applicable to Al Qaeda. Intelligence analysts have long used the nine order-of-battle (OB) criteria as part of the estimative process for conventional, or nation-state, enemies. Applying OB criteria to Al Qaeda may assist intelligence analysts in knowing the enemy and identifying changes that will allow for predictive analysis. Many elements of Al Qaeda's OB prior to the events of 11 September were viewed as clutter and not significant changes that might have otherwise alerted intelligence analysts to the impending attack. This essay suggests how one might go about applying the nine OB criteria to analysis of Al Qaeda. Although more difficult and requiring modification, using an analytical procedure that has been tested successfully over many years is a logical step in the war on Al Qaeda. If all OB changes are tracked and analyzed using a systematic approach as outlined in this essay, Al Qaeda attacks may be predicted and/or curtailed in the future.     

Suppression of enemy air defenses (SEAD) as an information duel

Blue strike aircraft enter region ? to attack Red targets. In Case 1, Blue conducts (preplanned) SEAD to establish air superiority. In the (reactive) SEAD scenario, which is Case 2, such superiority is already in place, but is jeopardized by prohibitive interference from Red, which threatens Blue's ability to conduct missions. We utilize both deterministic and stochastic models to explore optimal tactics for Red in such engagements. Policies are developed which will guide both Red's determination of the modes of operation of his engagement radar, and his choice of Blue opponent to target next. An index in the form of a simple transaction kill ratio plays a major role throughout. Published 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 723–742, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10046     

Optimal switchover times between two activities utilizing the same resource

The “gold‐mining” decision problem is concerned with the efficient utilization of a delicate mining equipment working in a number of different mines. Richard Bellman was the first to consider this type of a problem. The solution found by Bellman for the finite‐horizon, continuous‐time version of the problem with two mines is not overly realistic since he assumed that fractional parts of the same mining equipment could be used in different mines and this fraction could change instantaneously. In this paper, we provide some extensions to this model in order to produce more operational and realistic solutions. Our first model is concerned with developing an operational policy where the equipment may be switched from one mine to the other at most once during a finite horizon. In the next extension we incorporate a cost component in the objective function and assume that the horizon length is not fixed but it is the second decision variable. Structural properties of the optimal solutions are obtained using nonlinear programming. Each model and its solution is illustrated with a numerical example. The models developed here may have potential applications in other areas including production of items requiring the same machine or choosing a sequence of activities requiring the same resource. © 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 186–203, 2002; DOI 10.1002/nav.10008