Quality control and the sales process

Product quality is emerging as a major strategic instrument for competition. The purpose of this article is to assess the effects of quality control on sales, and, vice versa, the effects of the sales process on quality control. A model relating quality control and the sales process (advertising, repeat purchase, and word-of-mouth effects) is developed to evaluate the above relationships. Two special cases, with degenerate and beta distribution for defect items in the production lot, are analyzed in detail. In the former case, analytical results for the optimal quality control schemes are obtained, whereas in the latter, efficient bounds are derived to search for the optimal scheme. It is shown, analytically and numerically, that the sales parameters have significant impact on whether more “stringent” or “tighter” quality control is warranted. Future research directions are also discussed.     

Book reviews

Export or Die: Britain's Defence Trade with Iran and Iraq. by Davina Miller, London: Cassell, 1996, ISBN 0-304-33852-4 (hbk), £40.00, 04-33853-2 (pbk), £11.99.

The Storm Passed By: Ireland and the Battle of the Atlantic, 1940-1941. by Trevor Allen, Dublin: Irish Academic Press, 1996, ISBN 0-7165-2616-6, (hbk) £17.50.

Arms Control Toward the 21st Century. by Jeffrey A. Larsen and Greqory J. Rattray (eds). Boulder: Lynne Rienner, 1996.

Asia-Pacific Security, Less Uncertainty, New Opportunities. Edited by Gary Klintworth. Melbourne: Addison Wesley Longman, 1996, ISBN 0-582-80321-7, £24.99.

Masters of War, Military Dissent and Politics in the Vietnam Era. by Robert Buzzanco, Cambridge: Cambridge University Press, 1996, ISBN 0-521-48046-9 (hbk), £29.95

Controlling the Arms Trade: the West Versus the Rest. By Paul Cornish, London: Bowerdean Publishing Co., 1996, ISBN 0-906097-44-4 (pbk), £9.99.

Secret Agencies: US Intelligence in a Hostile World. by Loch K. Johnson, London: Yale University Press, 1997, ISBN 0-300-06611-2 (hbk), £22.50.     

Optimal control for multi-servers queueing systems under periodic review

This paper deals with the problem of finding the optimal dynamic operating policy for an M/M/S queue. The system is observed periodically, and at the beginning of each period the system controller selects the number of service units to be kept open during that period. The optimality criterion used is the total discounted cost over a finite horizon.     

Some comparative & design aspects of fixed cycle production systems

A serial production line is defined wherein a unit is produced if, and only if, all machines are functioning. A single buffer stock with finite capacity is to be placed immediately after one of the first N-1 machines in the N machine line. When all machines have equal probability of failure it is shown that the optimal buffer position is exactly in the middle of the line. This result is synthesized with the earlier work of Koenigsberg and Buzacott including an analysis of the covariance between transition states. An alternative model formulation is presented and integrated with previous results. Finally, a sufficient condition and solution procedure is derived for the installation of a buffer where there is a possible trade-off between increasing the reliability of the line versus adding a buffer stock.     

On the discrete-time queue length distribution under markov-dependent phases

The technique of probability generating functions has been applied to solve the steady state behavior of a discrete-time, single-channel, queueing problem wherein the arrivals to the queue at consecutive time-marks are statistically independent, but the service is accomplished in phases which are Markov-dependent. Special cases of importance have been discussed. In the end, mean number of phases, its special cases, the mean queue lengths, and the variances have been ascertained.     

Optimal policies for a multi-echelon inventory system with demand forecasts

Consider an inventory system consisting of two installations, the stocking point and the field. Each period two decisions must be made: how much to order from outside the system and how much to ship to the field. The first decision is made based on the total amounts of stock then at the two installations. Next a forecast of the demand in the current period is sent from the field to the stocking point. Based upon a knowledge of the joint distribution of the forecast and the true demand, and the amounts of stock at the two installations, a decision to ship a certain amount of stock to the field is taken. The goal is to make these two decisions so as to minimize the total n-period cost for the system. Following the factorization idea of Clark and Scarf (1960), the optimal n period ordering and shipping policy, taking into account the accuracy of the demand forecasts, can be derived so as to make the calculation comparable to those required by two single installations.     

Landmarks in defense literature

Military Leadership: In Pursuit of Excellence: edited by Robert L. Taylor and William E. Rosenbach. Westview Press, Boulder, Colorado, 253 pp. 1984.     

An M/M/1 queue with a general bulk service rule

A model of an M/M/1, bulk queue with service rates dependent on the batch size is developed. The operational policy is to commence service when at least L customers are available with a maximum batch size of K. Arriving customers are not allowed to join in-process service. The solution procedure utilizes the matrix geometric methodology and reduces to obtaining the inverse of a square matrix of dimension K + 1 - L. For the case where the service rates are not batch size dependent, the limiting probabilities can be written in closed form. A numerical example illustrates the variability of the system cost as a function of the minimum batch service size L.