Engineering costs and customer costs in designing product support

Product support encompasses activities undertaken by durable goods producers to ensure their customers the continued use of the product. Examples of product support elements include after the sale activities such as providing repair services and warranty programs, as well as all the activities undertaken at the design and production stage to improve the reliability of products before they reach the market. The implications of incorporating customer costs while designing product support packages are the concern of this study. We study how the parameters of support package impact the costs incurred by customers and provide insights about selecting appropriate levels of product support. We show that the engineering orientation of maximizing the product's availability ignores market characteristics, and results in a mismatch between the corporation's support package and the customer's needs. The research is intended to be a step in understanding the interaction between design engineering parameters and customer's costs. © 1993 John Wiley & Sons, Inc.     

Steady-state approximation of a multiechelon multi-indentured repairable-item inventory system with a single repair facility

We model a two-echelon multi-indentured repairable-item inventory system where each “base” has a maximum number of identical online machines, and each machine consists of several module types. Machine failures are due to module failures and occur according to an exponential distribution. When a machine fails, the failed module is replaced by an identical spare module if one is available. Otherwise, the module is backordered. All failed modules go to a single “depot” repair facility which consists of a finite number of identical repairmen who are able to repair any module type in an exponentially distributed time, although the repair rates for different module types may differ. The principal contribution of this article is an approximation algorithm for calculating the steady-state characteristics of the system. In comparison with simulation results, the algorithm is quite accurate and computationally efficient. © 1993 John Wiley & Sons, Inc.     

Solving time/cost trade-off problems with discounted cash flows using generalized benders decomposition

In this article we consider a project scheduling problem where there are cash flows throughout the life of the project and where shorter activity durations can be attained by incurring greater direct costs. In particular, the objective of this problem is to determine the activity durations and a schedule of activity start times so that the net present value of cash flows is maximized. We formulate this problem as a mixed-integer nonlinear program which is amenable to solution using the generalized Benders decomposition technique developed by Geoffrion. We test the algorithm on 140 project scheduling problems, the largest of which contains 30 nodes and 64 activities. Our computational results are quite encouraging inasmuch as 123 of the 140 problems require less than 1 CPU second of solution time. © 1993 John Wiley & Sons, Inc.     

A multi-run interactive method for bicriterion optimization problems

This article introduces a new conceptual and methodological framework for the use of decision makers and their interactions with the computer in bicriterion decision making. The new method, called the multirun interactive method, attempts to estimate the prior of the decision maker on his uncertain preference nature using the minimum cross-entropy principle. A computational study is performed with four hypothesized prior distributions under various interaction conditions. Other important aspects related to the method, such as implementation of the method, decision making under certainty, decision making with multiple decision makers, and bicriterion integer programming, are also discussed.     

Minimal forecast horizons in equipment replacement models with multiple technologies and general switching costs

This article considers the problem of equipment replacement in which the replacement decision at a particular time must take into account (i) the state of the existing machine in use, (ii) the available replacement alternatives at the time, (iii) the future advances in the relevant technologies with regard to the equipment under consideration, and (iv) costs of switching between different technologies. A methodology that attains minimal forecast horizons for the problem is developed. A numerical example illustrates the methodology.     

Scheduling on a single machine with a single breakdown to minimize stochastically the number of tardy jobs

Jobs with known processing times and due dates have to be processed on a machine which is subject to a single breakdown. The moment of breakdown and the repair time are independent random variables. Two cases are distinguished with reference to the processing time preempted by the breakdown (no other preemptions are allowed): (i) resumption without time losses and (ii) restart from the beginning. Under certain compatible conditions, we find the policies which minimize stochastically the number of tardy jobs.     

A single-machine problem with multiple criteria

The problem considered is that of finding the set of efficient sequences of jobs on a single machine with respect to the total flow time and the number of tardy jobs. We present some properties of an existing algorithm and the problem itself.     

A proof for the longest-job-first policy in one-machine scheduling

We consider a one-machine scheduling problem with earliness and tardiness penalties. All jobs are assigned a common due date and the objective is to minimize the total penalty due to job earliness and tardiness. We are interested in finding the optimal combination of the common due-date value and the job sequence. Despite the fact that this problem in general is very hard to solve, we prove that there exists at least a common property for all optimal solutions: The first job in an optimal sequence is one of the longest jobs. We also prove that this property holds for a general class of unimodal penalty functions.     

Lower bounds for single-machine scheduling problems

This article addresses deterministic, nonpreemptive scheduling of n jobs with unequal release times on a single machine to minimize the sum of job completion times. This problem is known to be NP-hard. The article compares six available lower bounds in the literature and shows that the lower bound based on the optimal solution to the preemptive version of the problem is the dominant lower bound.     

A lost sales (S — 1, S) perishable inventory system with renewal demand

This article analyzes a one-to-one ordering perishable inventory model with renewal demands and exponential lifetimes. The leadtimes are independently and exponentially distributed and the demands that occur during stock out periods are lost. Although the items are assumed to decay at a constant rate, the output process is not renewal and the Markov renewal techniques are successfully employed to obtain the operating characteristics. The problem of minimizing the long run expected cost rate is discussed and numerical values of optimal stock level are also provided. © 1996 John Wiley & Sons, Inc.