Designing and pricing menus of extended warranty contracts

Extended warranties provide “piece of mind” to a consumer in that product failures which occur after the base warranty expires are rectified at little or no cost. They also provide an additional source of revenue for manufacturers or third‐party providers, such as retailers or insurance providers, and help cultivate consumer loyalty. In this article, we analyze a number of extended warranty contracts which differ in design, including restrictions on deferrals and renewals. With the use of dynamic programming, we compute the optimal strategy for a consumer with perfect information and determine the optimal pricing policy for the provider given the consumer's risk characterization. We also provide insight into when different contracts should be issued. Finally, we illustrate how profits can be dramatically increased by offering menus of warranty contracts, as opposed to stand alone contracts, with the use of integer programming. Surprisingly, risk‐taking consumers provide the greatest benefit to offering menus. These insights can help a company develop a comprehensive warranty planning strategy for given products or product lines. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 2009     

To Protect and Serve: Civilian Policing and the United Nations Mission in Kosovo

Since the end of the Cold War the process of nation building has become a priority in the attempt to maintain world order and security in the wake of the instability and devastation wrought by failed and war-torn states. The proliferation of nation-building missions has led to their diversification and the need to marshal a vast array of resources in order to attain substantial levels of success. This article deals with a new and important component of peacekeeping and nation-building missions, that of civilian policing. The article outlines the goals of using civilian police officers in nation-building missions and discusses a variety of problems (pragmatic, legal, and cultural) that policing may introduce to such missions. This discussion is focused around the civilian policing component of the United Nations Mission in Kosovo. It delineates the successes and hardships so far experienced during the mission in Kosovo and explores the insights that the mission may provide for similar projects in the future.     

Homeland Security and Intelligence: Can Oil Mix with Water in an Open Society?

The newest US Cabinet department is Homeland Security (DHS). One of the most controversial aspects in the process of developing this entity is the role of intelligence in providing information on the increasing terrorist threat. This article examines the intelligence challenges for homeland security. In doing so, it explores the problems of merging disparate cultures - law enforcement vs intelligence, civil entities vs military, federal vs state and local jurisdictions, and domestic focus vs international perspective. Given the nature of the globalized, asymmetric threat, the need for more and better intelligence sharing is obvious. Terrorists and other criminals do not respect international boundaries; in fact, they exploit them in an effort to prevent effective and timely countermeasures. This demands that robust multinational collaboration and interagency coordination be practiced.     

Suppression of enemy air defenses (SEAD) as an information duel

Blue strike aircraft enter region ? to attack Red targets. In Case 1, Blue conducts (preplanned) SEAD to establish air superiority. In the (reactive) SEAD scenario, which is Case 2, such superiority is already in place, but is jeopardized by prohibitive interference from Red, which threatens Blue's ability to conduct missions. We utilize both deterministic and stochastic models to explore optimal tactics for Red in such engagements. Policies are developed which will guide both Red's determination of the modes of operation of his engagement radar, and his choice of Blue opponent to target next. An index in the form of a simple transaction kill ratio plays a major role throughout. Published 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 723–742, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10046     

Optimum step‐stress accelerated life test plans for log‐location‐scale distributions

This article presents new tools and methods for finding optimum step‐stress accelerated life test plans. First, we present an approach to calculate the large‐sample approximate variance of the maximum likelihood estimator of a quantile of the failure time distribution at use conditions from a step‐stress accelerated life test. The approach allows for multistep stress changes and censoring for general log‐location‐scale distributions based on a cumulative exposure model. As an application of this approach, the optimum variance is studied as a function of shape parameter for both Weibull and lognormal distributions. Graphical comparisons among test plans using step‐up, step‐down, and constant‐stress patterns are also presented. The results show that depending on the values of the model parameters and quantile of interest, each of the three test plans can be preferable in terms of optimum variance. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Transient behavior of large Markovian multiechelon repairable item inventory systems using a truncated state space approach

Calculations for large Markovian finite source, finite repair capacity two-echelon repairable item inventory models are shown to be feasible using the randomization technique and a truncated state space approach. More complex models (involving transportation pipelines, multiple-item types and additional echelon levels) are also considered.