Labor staffing and scheduling models for controlling service levels

The problems of labor staffing and scheduling have received substantial attention in the literature. We introduce two new models of the labor staffing and scheduling problems that avoid the limitations of existing models. Collectively, the models have five important attributes. First, both models ensure the delivery of a minimally acceptable level of service in all periods. Second, one model can identify the least expensive way of delivering a specified aggregate level of customer service (the labor staffing problem and a form of labor scheduling problem). Third, the other model can identify the highest level of service attainable with a fixed amount of labor (the other form of the labor scheduling problem). Fourth, the models enable managers to identify the pareto relationship between labor costs and customer service. Fifth, the models allow a degree of control over service levels that is unattainable with existing models. Because of these attributes, which existing models largely do not possess, we expect these models to have broad applicability in a wide range of organizations operating in both competitive and noncompetitive environments. © 1997 John Wiley & Sons, Inc. Naval Research Logistics 44: 719–740, 1997     

Optimal control policies in service systems with limited information on the downstream stage

Existing models in multistage service systems assume full information on the state of downstream stages. In this paper, we investigate how much the lack of such information impacts jobs' waiting time in a two‐stage system with two types of jobs at the first stage. The goal is to find the optimal control policy for the server at the first stage to switch between type‐1 and type‐2 jobs, while minimizing the long‐run average number of jobs in the system. We identify control policies and corresponding conditions under which having no or partial information, the system can still capture the most benefit of having full information.     

Spaghetti: systems thinking and the US Army

In the mid-2000s, the United States Army was embroiled in counterinsurgency missions in Iraq and Afghanistan that required deeper understanding of local social systems. The Army turned to systems thinking and design thinking to model and understand the world, define problems, and develop approaches to strategic and operational challenges. However, the Army’s approach as expressed in publications and doctrine encourages the development of complicated, unsupported, and unfalsifiable hypotheses. The risk is that the Army will act on incorrect assumptions and develop plans that are fragile.     

Trilateral defence cooperation in the North: an assessment of interoperability between Norway,Sweden and Finland

Norway, Sweden and Finland have proclaimed a willingness to cooperate militarily in a future crisis or conflict despite their diverging alliance affiliation. This article assesses their ability to do so through various elements affecting their interoperability, with Arctic Challenge, a multinational military exercise, as an empirical basis. The analysis finds that the NATO/non-NATO-divide has a negative impact on the trilateral defence cooperation, especially on exchange of information and aspects related to command and control. At the same time, Finland and Sweden have become largely NATO-standardized through their active partnership with the Alliance. This has affected interoperability aspects, such as communication, culture, and the compatibility of technical solutions, in a positive manner. Through agreements with the Alliance, as well as domestic legal changes, the two NATO-partners have facilitated receiving military assistance from Norway and other NATO-members during a crisis. Other agreements between the Nordic countries, however, have been limited to peacetime.     

Buying Peace? Civil War Peace Duration and Private Military & Security Companies

Do Private Military and Security Companies (PMSCs) impact peace duration after civil war? I argue that the role these organisations play in a conflict can impact post-conflict stability. Specifically, I suggest that variance in services provided by PMSCs can influence rebels’ calculations about relative capabilities. These calculations then contribute to the probability for civil war recurrence. Building on the bargaining framework, with a focus on information and commitment problems, this article demonstrates that PMSCs participating in armed combat operations can jeopardise the stability of peace following civil war. Three case narratives (Angola, Sierra Leone and Croatia) are used to probe the theoretical argument and results are illustrative – PMSCs serving as force multipliers contribute to an increase in the probability for conflict recurrence.     

How viable is international arms control for military artificial intelligence? Three lessons from nuclear weapons

Many observers anticipate “arms races” between states seeking to deploy artificial intelligence (AI) in diverse military applications, some of which raise concerns on ethical and legal grounds, or from the perspective of strategic stability or accident risk. How viable are arms control regimes for military AI? This article draws a parallel with the experience in controlling nuclear weapons, to examine the opportunities and pitfalls of efforts to prevent, channel, or contain the militarization of AI. It applies three analytical lenses to argue that (1) norm institutionalization can counter or slow proliferation; (2) organized “epistemic communities” of experts can effectively catalyze arms control; (3) many military AI applications will remain susceptible to “normal accidents,” such that assurances of “meaningful human control” are largely inadequate. I conclude that while there are key differences, understanding these lessons remains essential to those seeking to pursue or study the next chapter in global arms control.     

Evaluating the Spillover Effects of the Colombian Conflict in Ecuador

The Colombian civil war lasted for nearly six decades with approximately 10 percent of its population being displaced over the same period. The implications of this conflict have transgressed international boundaries. Countries such as Ecuador experienced an exodus of victims as well as an increase in the presence of armed groups, along with the proliferation of illegal businesses. Even though the internal social and economic consequences of the Colombian conflict have been documented in the literature, there is yet to be a study addressing these issues from the perspective of impacted neighboring countries. In this work, we contribute to the literature by evaluating whether the influx of asylum seekers and the increasing presence of armed groups in the bordering provinces of Ecuador have lead to an increase in violence among these provinces. We do not find any link between the arrival of asylum seekers and the incidence of violent crimes in the Ecuadorean bordering provinces. Similarly, our results indicate that despite an increase in the presence of armed groups, these regions did not experience an increase in the homicide rates significantly different from the other provinces. The results are robust to various specifications and econometric techniques.     

Optimizing fishbone aisles for dual‐command operations in a warehouse

Unit‐load warehouses store and retrieve unit‐loads, typically pallets. When storage and retrieval operations are not coordinated, travel is from a pickup and deposit (P&D) point to a pallet location and back again. In some facilities, workers interleave storage and retrieval operations to form a dual‐command cycle. Two new aisle designs proposed by Gue and Meller (“Improving the unit‐load warehouse.” In Progress in Material Handling Research: 2006. Material Handling Industry of America, Charlotte, NC, 2006) use diagonal aisles to reduce the travel distance to a single pallet location by approximately 10 and 20[percnt] for the two designs, respectively. We develop analytical expressions for travel between pallet locations for one of these—the fishbone design. We then compare fishbone warehouses that have been optimized for dual‐command to traditional warehouses that have been optimized in the same manner, and show that an optimal fishbone design reduces dual‐command travel by 10–15%. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 54: 389–403, 2009     

Design and control of agile automated CONWIP production lines

In this article, we study the design and control of manufacturing cells with a mix of manual and automated equipment, operating under a CONWIP pull protocol, and staffed by a single agile (cross‐trained) worker. For a three‐station line with one automated station, we fully characterize the structure of the optimal control policy for the worker and show that it is a static priority policy. Using analytical models and extensive simulation experiments, we also evaluate the effectiveness of practical heuristic control policies and provide managerial insights on automation configuration design of the line. This characterization of the worker control policy enables us to develop managerial insights into the design issues of how best to locate and concentrate automation in the line. Finally, we show that, in addition to ease of control and greater design flexibility, the CONWIP protocol also offers higher efficiency and robustness than does the push protocol. © 2008 Wiley Periodicals, Inc. Naval Research Logistics 2009