An integer programming model for the weekly tour scheduling problem

We study a workforce planning and scheduling problem in which weekly tours of agents must be designed. Our motivation for this study comes from a call center application where agents serve customers in response to incoming phone calls. Similar to many other applications in the services industry, the demand for service in call centers varies significantly within a day and among days of the week. In our model, a weekly tour of an agent consists of five daily shifts and two days off, where daily shifts within a tour may be different from each other. The starting times of any two consecutive shifts, however, may not differ by more than a specified bound. Furthermore, a tour must also satisfy constraints regarding the days off, for example, it may be required that one of the days off is on a weekend day. The objective is to determine a collection of weekly tours that satisfy the demand for agents' services, while minimizing the total labor cost of the workforce. We describe an integer programming model where a weekly tour is obtained by combining seven daily shift scheduling models and days‐off constraints in a network flow framework. The model is flexible and can accommodate different daily models with varying levels of detail. It readily handles different days‐off rules and constraints regarding start time differentials in consecutive days. Computational results are also presented. © 2001 John Wiley & Sons, Inc. Naval Research Logistics 48: 607–624, 2001.     

Capacitated lot‐sizing and scheduling with parallel machines,back‐orders,and setup carry‐over

We address the capacitated lot‐sizing and scheduling problem with setup times, setup carry‐over, back‐orders, and parallel machines as it appears in a semiconductor assembly facility. The problem can be formulated as an extension of the capacitated lot‐sizing problem with linked lot‐sizes (CLSPL). We present a mixed integer (MIP) formulation of the problem and a new solution procedure. The solution procedure is based on a novel “aggregate model,” which uses integer instead of binary variables. The model is embedded in a period‐by‐period heuristic and is solved to optimality or near‐optimality in each iteration using standard procedures (CPLEX). A subsequent scheduling routine loads and sequences the products on the parallel machines. Six variants of the heuristic are presented and tested in an extensive computational study. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 2009     

一种基于周期分区的时间调度算法

针对多功能相控阵雷达任务实时调度问题,提出了一种基于采样周期分区的时间资源调度算法(记为PD)。该算法以各类任务采样周期的最大公约数为分区标准,将各采样周期均分为多个等长区间,再将各类任务平均分配到不同分区中调度执行,可解决调度过程中任务因采样周期不同产生冲突的难题。仿真结果表明,该算法可提高系统任务调度能力,可广泛应用于相控阵雷达任务调度及其他实时任务调度系统。