Service design at diagnostic service centers

We study a service design problem in diagnostic service centers, call centers that provide medical advice to patients over the phone about what the appropriate course of action is, based on the caller's symptoms. Due to the tension between increased diagnostic accuracy and the increase in waiting times more in‐depth service requires, managers face a difficult decision in determining the optimal service depth to guide the diagnostic process. The specific problem we consider models the situation when the capacity (staffing level) at the center is fixed, and when the callers have both congestion‐ and noncongestion‐related costs relating to their call. We develop a queueing model incorporating these features and find that the optimal service depth can take one of two different structures, depending on factors such as the nurses' skill level and the maximum potential demand. Sensitivity analyses of the two optimal structures show that they are quite different. In some situations, it may (or may not) be optimal for the manager to try to expand the demand at the center, and increasing skill level may (or may not) increase congestion. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

Double Mover–Stayer model on customer switching in telecommunications industry

Customer acquisition and customer retention are the most important challenges in the increasingly competitive telecommunications industry. Traditional studies of customer switching always assume that customers are homogeneous, and thus that model customer switching behavior follows a Markov formulation. However, this postulation is obviously inappropriate in most instances. Blumen et al. (Cornell Studies of Industrial and Labor Relations, Cornell University Press, Ithaca, NY, 1955) developed the Mover–Stayer (MS) model, a generalization of the Markov chain model, to relax the requirement of homogeneity and allow the presence of heterogeneity with two different types of individuals—“stayers,” who purchase the same kinds of products or services throughout the entire observation period; and “movers,” who look for variety in products or services over time. There are two purpose of this article. First, we extend the MS model to a Double Mover‐Stayer (DMS) model by assuming the existence of three types of individuals in the market: (1) stable and loyal customers, who have stable usage within the same company; (2) instable but loyal customers, whose usage varies within the same company over time; and (3) disloyal customers, who switch from one company to another to seek for new experiences or/and benefits. We also propose an estimation method for the DMS model. Second, we apply the DMS model to telecommunications data and demonstrate how it can be used for pattern identification, hidden knowledge discovery, and decision making. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

基于PDA的保障数据管理系统的设计与实现

分析了数据管理系统的框架结构及各模块的功能,介绍了数据库结构设计和应用.NETCF环境所开发程序的运行机理,提供了以某自行高炮系统为实例开发的数据管理系统的部分程序示例。     

陆空火力协同仿真推演验证系统设计

针对陆空联合作战中火力协同方案制订、验证手段方法的不足,采用计算机仿真的方法,从安全防误伤的角度对陆空火力协同方案进行了仿真推演评估。分析了功能需求和体系结构,建立了武器装备运动轨迹模型和陆空火力协同安全性判别模型,研究了仿真时钟推进机制和提高仿真速度的方法,设计了陆空火力协同仿真推演验证系统。作战演习应用表明：该系统仿真推演验证快速、准确、便捷、有效。     

基于激光雷达的移动机器人实时位姿估计算法

提出一种基于二维激光雷达的移动机器人实时位姿估计算法。该算法首先将环境数据聚类为不同的障碍物,然后利用障碍物的特征匹配来关联相邻2帧的障碍物,最后通过优化位置序列间的方向角实现机器人的位姿估计。与ICP（迭代最近点）算法对比验证表明：该算法与ICP具有相同数量级的位姿估计精度,且明显提高了计算效率。     

装备保障能力评价参数体系设计与应用

为了及时发现装备作战单元在装备保障建设中存在的问题并确定原因,研究了装备保障能力评价参数体系的构建。在剖析装备保障能力概念的基础上,将能力评价参数分为综合层、系统层、子系统层及资源层。从参数内容、评价对象层次以及时域3个维度设计了评价参数体系框架,并据此对4个层次参数的选取及其关系分别进行了探讨。最后通过某防空旅装备保障能力评价实例,验证了参数体系设计方法的可操作性和有效性。     

机动管线便携式混油界面检测仪研制

机动管线大量运用于抢险、救灾、作战等特殊场合,顺序输送多种油品(水)是其主要输送工艺.及时、准确地检测和跟踪混油界面是保证输送油品质量、正确进行混油切割、减少混油损失的关键.根据机动管线特点和使用要求,在分析研究国内外常用混油界面检测技术的基础上,采用超声波“波辐射”法,研制出一种新型便携式混油界面检测仪.     

机动管线水底穿越稳管方法探讨

机动管线水底穿越江河,裸管铺设在河床上,由于水流的作用,通常需要施加压载才能保持稳定.针对机动管线在水底的受力情况,研究管线受力的影响因素,探讨管线能够保持稳定的临界流速,并以DN150管线为例进行计算,得到管线需要施加压载稳管的临界流速;提出采用机动管线配备的管子和器材,以管线充水作为压载的稳管方法,并进行了理论分析...     

基于移动Agent的特定数值求解算法研究

在分布式环境下,运用移动Agent技术实现大型复杂系统研究中经常使用的特定数值算法求解,可显著提高计算效率。以分支定界法为例,介绍了其设计思想和实践步骤,并对算法的时间复杂度进行了分析。     

不可预见作战下排弹抢修力量编配分析

在资源有限的情况下,综合考虑某一区域不同机场之间的相互关系,从整体的角度合理分配排弹抢修资源,可以大幅提升区域内军队机场阵地的战场排弹抢修能力。本文通过建立数学模型,从整体的角度出发,分析区域内各机场的排弹抢修资源分配问题：首先,针对不可预见作战带来的新挑战,提出了新的机场排弹抢修作业流程,引出排弹抢修力量分配所面临的几个现实问题;其次,为解决提出的问题,建立计算排弹抢修时间的数学模型;最后,利用建立的模型依次对上述问题进行分析,并给出排弹抢修资源编配与力量建设的建议。本研究认为,军事机场排弹抢修力量应根据机场特点,合理分配排弹抢修资源;要以机场排弹抢修力量为主导,以外部支援力量为辅助,提升机场自身排弹抢修能力;可通过建设排弹抢修物资仓库和设置排弹抢修支援小组,提升多机场联动的排弹抢修能力。