A class of inventory models with customer impatience

Classical inventory models generally assume either no backlogging of demands or unlimited backlogging. This paper treats the case wherein backlogged customers are willing to wait for a random period of time for service. A broad class of such models is discussed, with a more complete analysis performed on a simple subclass. Steady state equations are derived and solved assuming exponentially distributed interarrival times of customers, order delivery lead times, and customer patience.