A queuing process with bilevel hysteretic service-rate control

The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process. A bilevel hysteretic control based on queue length control levels is employed in an M/M/1 queuing system. Expressions are obtained for queue length probabilities, the first two factorial moments of queue length and two figures of merit for describing control performance under the assumption of statistical equilibrium. Computational examples illustrate the effects on queuing processes subject to this type of control. Several cost formulae are considered for comparison of costs when the queue control doctrine is varied. Situations in which hysteretic control is useful are discussed.