Bayesian analysis of queues with impatient customers: Applications to call centers

Queuing models have been extensively used in the literature for obtaining performance measures and developing staffing policies. However, most of this work has been from a pure probabilistic point of view and has not addressed issues of statistical inference. In this article, we consider Bayesian queuing models with impatient customers with particular emphasis on call center operations and discuss further extensions. We develop the details of Bayesian inference for queues with abandonment such as the M/M/s + M model (Erlang‐A). In doing so, we discuss the estimation of operating characteristics and its implications on staffing. We illustrate the implementation of the Bayesian models using actual arrival, service, and abandonment data from call centers. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

基于马尔可夫过程的介电函数理论研究

基于马尔可夫过程,研究电介质分别在阶跃电场、方波电场和交变电场条件下的极化过程,并给出了介电函数的一般表达式．     

基于马尔可夫过程的武器系统相关失效分析

利用马尔可夫过程分别对共因失效和载荷共享失效两种相关失效的系统平均失效时间进行了建模分析。针对同时出现两种相关失效的武器系统进行了实例分析,并将结果和不考虑相关失效时的计算结果进行了对比,对相关失效分析在可靠性分析和评价中的重要作用进行了阐述。     

动态武器目标分配问题的马尔可夫性

动态武器目标分配(weapon target assignment,WTA)问题是军事运筹学研究的重要理论问题,也是作战指挥决策中迫切需要解决的现实问题。在对动态WTA问题进行描述分析的基础上,运用随机过程理论证明了动态WTA过程的马尔可夫性;给出了该马尔可夫决策过程的状态转移概率的解析表达式,并对其状态特点进行了简要分析。研究结果可以为动态WTA及相关问题的研究提供理论和方法依据。     

用户偏好提取MDP建模研究

将马尔可夫判决过程和智能强化学习算法相结合,给出了异构无线网络环境下用户业务偏好评估模型的技术框架。为动态环境下用户需求的感知、量化和适配特征的研究提供了基本的数学描述,对解决用户体验的评价问题和业务与业务环境的适配问题提供了新的研究思路。仿真结果表明所构建的MDP模型能够在多状态条件下学习用户偏好,根据用户需求智能选择业务。     

基于马尔可夫分析的人才拥有量研究

基于马尔可夫分析理论,给出了人才拥有量预测的马尔可夫模型,并且讨论了模型中转移概率的确定及模型的预测质量等问题.     

Optimal timing of switches between product sales for sports and entertainment tickets

Like airlines and hotels, sports teams and entertainment venues can benefit from revenue management efforts for their ticket sales. Teams and entertainment venues usually offer bundles of tickets early in their selling horizon and put single‐event tickets on sale at a later date; these organizations must determine the best time to offer individual tickets because both types of ticket sales consume the same fixed inventory. We model the optimal a priori timing decision for a seller with a fixed number of identical tickets to switch from selling the tickets as fixed bundles to individual tickets to maximize the revenue realized before the start of the performance season. We assume that bundle and single‐ticket customers each arrive according to independent, nonhomogeneous Markovian death processes with a linear death rate that can vary over time and that the benefit from selling a ticket in a package is higher than from selling the ticket individually. We characterize the circumstances in which it is optimal for the seller to practice mixed bundling and when the seller should only sell bundles or individual tickets, and we establish comparative statics for the optimal timing decision for the special case of constant customer arrival rates. We extend our analytical results to find the optimal time for offering two groups of tickets with high and low demand. Finally, we apply the timing model to a data set obtained from the sports industry. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Dynamic service rate control for a single‐server queue with Markov‐modulated arrivals

We consider the problem of service rate control of a single‐server queueing system with a finite‐state Markov‐modulated Poisson arrival process. We show that the optimal service rate is nondecreasing in the number of customers in the system; higher congestion levels warrant higher service rates. On the contrary, however, we show that the optimal service rate is not necessarily monotone in the current arrival rate. If the modulating process satisfies a stochastic monotonicity property, the monotonicity is recovered. We examine several heuristics and show where heuristics are reasonable substitutes for the optimal control. None of the heuristics perform well in all the regimes and the fluctuation rate of the modulating process plays an important role in deciding the right heuristic. Second, we discuss when the Markov‐modulated Poisson process with service rate control can act as a heuristic itself to approximate the control of a system with a periodic nonhomogeneous Poisson arrival process. Not only is the current model of interest in the control of Internet or mobile networks with bursty traffic, but it is also useful in providing a tractable alternative for the control of service centers with nonstationary arrival rates. © 2013 Wiley Periodicals, Inc. Naval Research Logistics 60: 661–677, 2013     

基于方位特征序列的地雷鉴别算法

在使用低频超宽带合成孔径雷达(UWB-SAR)对地雷进行探测的过程中,根据目标电磁散射随方位角和入射角的变化特性,提出一种利用双峰间距和频率凹点特征沿方位向变化的隐马尔科夫模型(HMM)鉴别算法。该算法首先针对目标感兴趣区域(ROI)图像估计其各方位回波响应,然后利用时频原子提取时域双峰间距和频率凹点,进而得到随方位角变化的特征序列,再通过SAR工作时方位角和入射角的变化特点以及训练样本确定HMM参数,并在此基础上计算疑似目标新的特征矢量,采用马氏距离进行判别。实验结果表明了本文所提方法在目标鉴别方面的有效性。     

基于MCMC方法的Lorenz混沌系统的参数估计

基于贝叶斯理论,提出用马尔科夫链蒙特卡罗(MCMC)方法来估计Lorenz混沌系统的未知参数。首先导出了未知参数分布规律的后验概率密度函数;接着采用自适应Metropolis算法构造Markov链;然后截取收敛的链序列,计算混沌系统参数的估计值。数值试验表明:该方法具有很高的估计精度,同时具有较好的抗噪声性能。