A queueing system with multiple service time distributions

This paper explores a modification of the output discipline for the Poisson input, exponential output, single channel, first-come, first-served queueing system. Instead, the service time distribution of customers beginning service when alone in the system is considered different from that governing service times of all other customers. More specifically, the service times of lone customers are governed by a one parameter gamma distribution, while the service times of all other customers are exponentially ajstributed. The generating function for the steady-state probsbilities, n_j = Pr { j customers in system at an arbitrary point of departure}, of the imbedded chain, {X_n/X_n = number in system after nth customer is serviced}, is obtained, and the steady-state probabilities, themselves, are found in closed form.     

Workload distribution of discrete‐time parallel queues with two servers

We study discrete‐time, parallel queues with two identical servers. Customers arrive randomly at the system and join the queue with the shortest workload that is defined as the total service time required for the server to complete all the customers in the queue. The arrivals are assumed to follow a geometric distribution and the service times are assumed to have a general distribution. It is a no‐jockeying queue. The two‐dimensional state space is truncated into a banded array. The resulting modified queue is studied using the method of probability generating function (pgf) The workload distribution in steady state is obtained in form of pgf. A special case where the service time is a deterministic constant is further investigated. Numerical examples are illustrated. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 440–454, 2000     

Customer delays in M/M/c repair systems with spares

A service center to which customers bring failed items for repair is considered. The items are exchangeable in the sense that a customer is ready to take in return for the failed item he brought to the center any good item of the same kind. This exchangeability feature makes it possible for the service center to possess spares. The focus of the article is on customer delay in the system—the time that elapses since the arrival of a customer with a failed item and his departure with a good one—when repaired items are given to waiting customers on a FIFO basis. An algorithm is developed for the computation of the delay distribution when the item repair system operates as an M/M/c queue.     

Optimal dynamic rules for assigning customers to servers in a heterogeneous queuing system

We consider a queuing system in which both customers and servers may be of several types. The distribution of a customer's service time is assumed to depend on both the customer's type and the type of server to which he is assigned. For a model with two servers and two customer types, conditions are presented which ensure that the discounted number of service completions is maximized by assigning customers with longer service times to faster servers. Generalizations to more complex models are discussed.     

Optimum sequential search with discrete locations and random acceptance errors

Much work has been done in search theory; however, very little effort has occurred where an object's presence at a location can be accepted when no object is present there. The case analyzed is of this type. The number of locations is finite, a single object is stationary at one location, and only one location is observed each step of the search. The object's location has a known prior probability distribution. Also known are the conditional probability of acceptance given the object's absence (small) and the conditional probability of rejection given the object's presence (not too large); these Probabilities remain fixed for all searching and locations. The class of sequential search policies which terminate the search at the first acceptance is assumed. A single two-part optimization criterion is considered. The search sequence is found which (i) minimizes the probability of obtaining n rejections in the first n steps for all n, and (ii) maximizes the probability that the first acceptance occurs within the first n steps and occurs at the object's location for all n. The optimum sequential search policy specifies that the next location observed is one with the largest posterior probability of the object's presence (evaluated after each step from Bayes Rule) and that the object is at the first location where acceptance occurs. Placement at the first acceptance seems appropriate when the conditional probability of acceptance given the object's absence is sufficiently small. Search always terminates (with probability one). Optimum truncated sequential policies are also considered. Methods are given for evaluating some pertinent properties and for investigating the possibility that no object occurs at any location.     

A time dependent continuous review inventory model with compound poisson demand

We discuss a time dependent optimal ordering policy for a finite horizon inventory system for which the provision of service is essential and thus no stockout is allowed. It is assumed that the system can place an order at any point in time during the horizon when it cannot meet the customer's demand and that lead time is negligible. The demand is considered to be distributed as a compound Poisson process with known parameters and the functional equation approach of dynamic programming is used to formulate the objective function. An algorithm has been developed to obtain the solution for all the cases. In addition, analytical solutions of the basic equation under two limiting conditions are presented.     

Estimation of strategies in a markov game

In this paper a two-person Markov game, in discrete time, and with perfect state information, is considered from the point of view of a single player (player A) only. It is assumed that A's opponent (player B) uses the same strategy every time the game is played. It is shown that A can obtain a consistent estimate of B's strategy on the basis of his past experience of playing the game with B. Two methods of deriving such an estimate are given. Further, it is shown that using one of these estimates A can construct a strategy for himself which is asymptotically optimal. A simple example of a game in which the above method may be useful is given.     

Explicit steady state solutions for a particular M(x)/M/1 queueing system

An explicit steady state solution is determined for the distribution of the number of customers for a queueing system in which Poisson arrivals are bulks of random size. The number of customers per bulk varies randomly between 1 and m, m arbitrary, according to a point multinomial, and customer service is exponential. Queue characteristics are given.     

Machine maintenance with workload considerations

Machine maintenance is modeled in the setting of a single‐server queue. Machine deterioration corresponds to slower service rates and failure. This leads to higher congestion and an increase in customer holding costs. The decision‐maker decides when to perform maintenance, which may be done pre‐emptively; before catastrophic failures. Similar to classic maintenance control models, the information available to the decision‐maker includes the state of the server. Unlike classic models, the information also includes the number of customers in queue. Considered are both a repair model and a replacement model. In the repair model, with random replacement times, fixed costs are assumed to be constant in the server state. In the replacement model, both constant and variable fixed costs are considered. It is shown in general that the optimal maintenance policies have switching curve structure that is monotone in the server state. However, the switching curve policies for the repair model are not always monotone in the number of customers in the queue. Numerical examples and two heuristics are also presented. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2007     

Probabilistic a priori routing-location problems

In many routing-location models customers located at nodes of a network generate calls for service with known probabilities. The customers that request service in a particular day are served by a single server that performs a service tour visiting these customers. The order of providing service to customers for each potential list of calls is uniquely defined by some a priori fixed basic sequence of all the customers (a priori tour). The problems addressed in this article are to find an optimal home location or an optimal basic sequence for the server so as to minimize the expectation of a criterion. The following criteria are considered: the total waiting time of all the customers, the total length of the tour, the maximal waiting time of a customer, the average traveled length per customer, and the average waiting time per customer. We present polynomial-time algorithms for the location problems. For the routing problems we present lower bounds that can be calculated efficiently (in polynomial time) and used in a branch-and-bound scheme. © 1994 John Wiley & Sons, Inc.     

Computational analysis of MMAP[K]/PH[K]/1 queues with a mixed FCFS and LCFS service discipline

This paper studies a queueing system with a Markov arrival process with marked arrivals and PH‐distribution service times for each type of customer. Customers (regardless of their types) are served on a mixed first‐come‐first‐served (FCFS) and last‐come‐first‐served (LCFS) nonpreemptive basis. That is, when the queue length is N (a positive integer) or less, customers are served on an FCFS basis; otherwise, customers are served on an LCFS basis. The focus is on the stationary distribution of queue strings, busy periods, and waiting times of individual types of customers. A computational approach is developed for computing the stationary distribution of queue strings, the mean of busy period, and the means and variances of waiting times. The relationship between these performance measures and the threshold number N is analyzed in depth numerically. It is found that the variance of the virtual (actual) waiting time of an arbitrary customer can be reduced by increasing N. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 399–421, 2000     

Optimal control of entry to an M/Ek/1 queue serving several classes of customers

The individual and social optimum control policies for entry to an M/M//1 queue serving several classes of customers have been shown to be control-limit policies. The technique of policy iteration provides the social optimum policy for such a queue in a straightforward manner. In this article, the problem of finding the optimal control policy for the M/E_k/1 system is solved, thereby expanding the potential applicability of the solutions developed. The Markovian nature of the queueing system is preserved by considering the service as having k sequential phases, each with independent, identically distributed, exponential service times, through which a customer must pass to be serviced. The optimal policy derived by policy iteration for such a system is likely to be difficult to use because it requires knowledge of the number of phases rather than customers in the system when an arrival occurs. To circumvent this difficulty, a heuristic is used to find a good usable (implementable) solution. In addition, a mixed-integer program is developed which yields the optimal implementable solution when solved.     

Economic screening procedures in logistic and normal models

Economic screening procedures based on a continuous screening variable X in place of a dichotomous performance variable T are presented. Optimal critical values on the screening variable minimizing the expected cost are obtained for two models; it is assumed that X given T is normally distributed in normal model and P[T = 1|X] is a logistic function of X in the logistic model, and that costs are incurred by screening inspection and misclassification errors. Cases where some parameters are unknown are also considered.     

The queue G/M/m/N: Busy period and cycle,waiting time under reverse and random order service

The busy period, busy cycle, and the numbers of customers served and lost therein, of the G/M/m queue with balking is studied via the embedded Markov chain approach. It is shown that the expectations of the two discrete variables give the loss probability. For the special case G/M/1/N a closed expression in terms of contour integrals is obtained for the Laplace transform of these four variables. This yields as a byproduct the LIFO waiting time distribution for the G/M/m/N queue. The waiting time under random order service for this queue is also studied.     

Optimal search using two nonconcurrent sensors

Search for a stationary target is considered for a situation in which two sensors are available, but cannot be used simultaneously. The cost (in time) of switching from one sensor to the other is ignored, and each sensor is assumed to have perfect discrimination. For a specified class of searches an optimal allocation of search effort is obtained. In the case of a circular normal prior target location distribution, an example is presented in which one sensor is assumed to have a fixed sweep width and the other a stochastic sweep width. An optimal plan is found for this example. This plan produces an allocation of search effort which is expended in a disk by one sensor and in a bounding annulus by the other.     

Markovian approximation for manufacturing systems of unreliable machines in tandem

This paper studies production planning of manufacturing systems of unreliable machines in tandem. The manufacturing system considered here produces one type of product. The demand is assumed to be a Poisson process and the processing time for one unit of product in each machine is exponentially distributed. A broken machine is subject to a sequence of repairing processes. The up time and the repairing time in each phase are assumed to be exponentially distributed. We study the manufacturing system by considering each machine as an individual system with stochastic supply and demand. The Markov Modulated Poisson Process (MMPP) is applied to model the process of supply. Numerical examples are given to demonstrate the accuracy of the proposed method. We employ (s, S) policy as production control. Fast algorithms are presented to solve the average running costs of the machine system for a given (s, S) policy and hence the approximated optimal (s, S) policy. © 2001 John Wiley & Sons, Inc. Naval Research Logistics 48: 65–78, 2001     

Optimal policies for M/M/m queue with two different kinds of (N,T)‐policies

In this paper, two different kinds of (N, T)‐policies for an M/M/m queueing system are studied. The system operates only intermittently and is shut down when no customers are present any more. A fixed setup cost of K > 0 is incurred each time the system is reopened. Also, a holding cost of h > 0 per unit time is incurred for each customer present. The two (N, T)‐policies studied for this queueing system with cost structures are as follows: (1) The system is reactivated as soon as N customers are present or the waiting time of the leading customer reaches a predefined time T, and (2) the system is reactivated as soon as N customers are present or the time units after the end of the last busy period reaches a predefined time T. The equations satisfied by the optimal policy (N*, T*) for minimizing the long‐run average cost per unit time in both cases are obtained. Particularly, we obtain the explicit optimal joint policy (N*, T*) and optimal objective value for the case of a single server, the explicit optimal policy N* and optimal objective value for the case of multiple servers when only predefined customers number N is measured, and the explicit optimal policy T* and optimal objective value for the case of multiple servers when only predefined time units T is measured, respectively. These results partly extend (1) the classic N or T policy to a more practical (N, T)‐policy and (2) the conclusions obtained for single server system to a system consisting of m (m ≥ 1) servers. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 240–258, 2000     

A finite capacity GI/PH/1 queue with group services

We consider a finite-capacity single-server queue in which arrivals occur one at a time, according to a renewal process. The successive service times are mutually independent and have a common phase-type distribution. The customers are served in groups of size at least L, a preassigned threshold value. Explicit analytic expressions for the steady-state queue-length densities at arrivals and at arbitrary time points, and the throughput of the system are obtained. The Laplace-Stieltjes transform of the stationary waiting-time distribution of an admitted customer at points of arrivals is computed. It is shown to be of phase type when the arrival process is also of phase type. Efficient algorithmic procedures for the steady-state analysis of the model are presented. These procedures are used in arriving at an optimal value for L that minimizes the mean waiting time of an admitted customer. A conjecture on the nature of the mean waiting time is proposed.     

Safety stock reduction by order splitting

In this article we consider an item for which a continuous review, reorder point, order quantity inventory control system is used. The amount of safety stock required depends upon, among other factors, the average value and variability of the length of the replenishment lead time. One way to reduce these quantities is to split orders among two or more vendors. In this article the random lead times are assumed to have Weibull distributions. This permits the development of analytic expressions for the reduction in the expected value and variability of total demand until the critical first (earliest) delivery received from a vendor. An expression is also obtained for the reorder point that provides a given probability of no stockout prior to the first delivery. Lower bounds are given on the order quantity so as to ensure that the probability of a stockout before any one of the later (second, third, etc.) deliveries is sufficiently small to be considered negligible. The analytic and tabular results can be used to estimate the benefits (reduced carrying costs and/or increased service level) of order splitting.     

Optimal replacement of parts having observable correlated stages of deterioration

A single component system is assumed to progress through a finite number of increasingly bad levels of deterioration. The system with level i (0 ≤ i ≤ n) starts in state 0 when new, and is definitely replaced upon reaching the worthless state n. It is assumed that the transition times are directly monitored and the admissible class of strategies allows substitution of a new component only at such transition times. The durations in various deterioration levels are dependent random variables with exponential marginal distributions and a particularly convenient joint distribution. Strategies are chosen to maximize the average rewards per unit time. For some reward functions (with the reward rate depending on the state and the duration in this state) the knowledge of previous state duration provides useful information about the rate of deterioration.