Waiting time analysis for a queueing system with time‐limited service and exponential timer

We consider a single‐queue with exhaustive or gated time‐limited services and server vacations, in which the length of each service period at the queue is controlled by a timer, i.e., the server serves customers until the timer expires or the queue becomes empty, whichever occurs first, and then takes vacations. The customer whose service is interrupted due to the timer expiration may be attended according to nonpreemptive or preemptive service disciplines. For the M/G/1 exhaustive/gated time‐limited service queueing system with an exponential timer and four typical preemptive/nonpreemptive service disciplines, we derive the Laplace—Stieltjes transforms and the moment formulas for waiting times and sojourn times through a unified approach, and provide some new results for these time‐limited service disciplines. © John Wiley & Sons, Inc. Naval Research Logistics 48: 638–651, 2001.     

Optimal dynamic rules for assigning customers to servers in a heterogeneous queuing system

We consider a queuing system in which both customers and servers may be of several types. The distribution of a customer's service time is assumed to depend on both the customer's type and the type of server to which he is assigned. For a model with two servers and two customer types, conditions are presented which ensure that the discounted number of service completions is maximized by assigning customers with longer service times to faster servers. Generalizations to more complex models are discussed.     

Optimal control of noncollaborative servers in two‐stage tandem queueing systems

We consider two‐stage tandem queueing systems with dedicated servers in each station and a flexible server that is trained to serve both stations. We assume no arrivals, exponential service times, and linear holding costs for jobs present in the system. We study the optimal dynamic assignment of servers to jobs assuming a noncollaborative work discipline with idling and preemptions allowed. For larger holding costs in the first station, we show that (i) nonidling policies are optimal and (ii) if the flexible server is not faster than the dedicated servers, the optimal server allocation strategy has a threshold‐type structure. For all other cases, we provide numerical results that support the optimality of threshold‐type policies. Our numerical experiments also indicate that when the flexible server is faster than the dedicated server of the second station, the optimal policy may have counterintuitive properties, which is not the case when a collaborative service discipline is assumed. © 2014 Wiley Periodicals, Inc. Naval Research Logistics 61: 435–446, 2014     

Workload distribution of discrete‐time parallel queues with two servers

We study discrete‐time, parallel queues with two identical servers. Customers arrive randomly at the system and join the queue with the shortest workload that is defined as the total service time required for the server to complete all the customers in the queue. The arrivals are assumed to follow a geometric distribution and the service times are assumed to have a general distribution. It is a no‐jockeying queue. The two‐dimensional state space is truncated into a banded array. The resulting modified queue is studied using the method of probability generating function (pgf) The workload distribution in steady state is obtained in form of pgf. A special case where the service time is a deterministic constant is further investigated. Numerical examples are illustrated. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 440–454, 2000     

Preemptive parallel‐machine scheduling with a common server to minimize makespan

We consider parallel‐machine scheduling with a common server and job preemption to minimize the makespan. While the non‐preemptive version of the problem is strongly NP‐hard, the complexity status of the preemptive version has remained open. We show that the preemptive version is NP‐hard even if there is a fixed number of machines. We give a pseudo‐polynomial time algorithm to solve the case with two machines. We show that the case with an arbitrary number of machines is unary NP‐hard, analyze the performance ratios of some natural heuristic algorithms, and present several solvable special cases. © 2017 Wiley Periodicals, Inc. Naval Research Logistics 64: 388–398, 2017     

Robustness of efficient server assignment policies to service time distributions in finite‐buffered lines

We study the assignment of flexible servers to stations in tandem lines with service times that are not necessarily exponentially distributed. Our goal is to achieve optimal or near‐optimal throughput. For systems with infinite buffers, it is already known that the effective assignment of flexible servers is robust to the service time distributions. We provide analytical results for small systems and numerical results for larger systems that support the same conclusion for tandem lines with finite buffers. In the process, we propose server assignment heuristics that perform well for systems with different service time distributions. Our research suggests that policies known to be optimal or near‐optimal for Markovian systems are also likely to be effective when used to assign servers to tasks in non‐Markovian systems. © 2010 Wiley Periodicals, Inc. Naval Research Logistics, 2010     

Scheduling parallel machines with inclusive processing set restrictions

We consider the problem of assigning a set of jobs to different parallel machines of the same processing speed, where each job is compatible to only a subset of those machines. The machines can be linearly ordered such that a higher‐indexed machine can process all those jobs that a lower‐indexed machine can process. The objective is to minimize the makespan of the schedule. This problem is motivated by industrial applications such as cargo handling by cranes with nonidentical weight capacities, computer processor scheduling with memory constraints, and grades of service provision by parallel servers. We develop an efficient algorithm for this problem with a worst‐case performance ratio of + ε, where ε is a positive constant which may be set arbitrarily close to zero. We also present a polynomial time approximation scheme for this problem, which answers an open question in the literature. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Minimizing total completion time in two-processor task systems with prespecified processor allocations

We consider the problem of scheduling multiprocessor tasks with prespecified processor allocations to minimize the total completion time. The complexity of both preemptive and nonpreemptive cases of the two-processor problem are studied. We show that the preemptive case is solvable in O(n log n) time. In the nonpreemptive case, we prove that the problem is NP-hard in the strong sense, which answers an open question mentioned in Hoogeveen, van de Velde, and Veltman (1994). An efficient heuristic is also developed for this case. The relative error of this heuristic is at most 100%. © 1998 John Wiley & Sons, Inc. Naval Research Logistics 45: 231–242, 1998     

Analysis of the finite‐source multiclass priority queue with an unreliable server and setup time

In this article, we study a queueing system serving multiple classes of customers. Each class has a finite‐calling population. The customers are served according to the preemptive‐resume priority policy. We assume general distributions for the service times. For each priority class, we derive the steady‐state system size distributions at departure/arrival and arbitrary time epochs. We introduce the residual augmented process completion times conditioned on the number of customers in the system to obtain the system time distribution. We then extend the model by assuming that the server is subject to operation‐independent failures upon which a repair process with random duration starts immediately. We also demonstrate how setup times, which may be required before resuming interrupted service or picking up a new customer, can be incorporated in the model. © 2013 Wiley Periodicals, Inc. Naval Research Logistics, 2013     

A sequential scheduling problem with impatient jobs

There are n customers that need to be served. Customer i will only wait in queue for an exponentially distributed time with rate λ_i before departing the system. The service time of customer i has distribution F_i, and on completion of service of customer i a positive reward r_i is earned. There is a single server and the problem is to choose, after each service completion, which currently in queue customer to serve next so as to maximize the expected total return. © 2015 Wiley Periodicals, Inc. Naval Research Logistics 62: 659–663, 2015     

Allocating capacity in parallel queues to improve their resilience to deliberate attack

We develop models that lend insight into how to design systems that enjoy economies of scale in their operating costs, when those systems will subsequently face disruptions from accidents, acts of nature, or an intentional attack from a well‐informed attacker. The systems are modeled as parallel M/M/1 queues, and the key question is how to allocate service capacity among the queues to make the system resilient to worst‐case disruptions. We formulate this problem as a three‐level sequential game of perfect information between a defender and a hypothetical attacker. The optimal allocation of service capacity to queues depends on the type of attack one is facing. We distinguish between deterministic incremental attacks, where some, but not all, of the capacity of each attacked queue is knocked out, and zero‐one random‐outcome (ZORO) attacks, where the outcome is random and either all capacity at an attacked queue is knocked out or none is. There are differences in the way one should design systems in the face of incremental or ZORO attacks. For incremental attacks it is best to concentrate capacity. For ZORO attacks the optimal allocation is more complex, typically, but not always, involving spreading the service capacity out somewhat among the servers. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

Optimal service rates of a service facility with perishable inventory items

In this paper we optimally control service rates for an inventory system of service facilities with perishable products. We consider a finite capacity system where arrivals are Poisson‐distributed, lifetime of items have exponential distribution, and replenishment is instantaneous. We determine the service rates to be employed at each instant of time so that the long‐run expected cost rate is minimized for fixed maximum inventory level and capacity. The problem is modelled as a semi‐Markov decision problem. We establish the existence of a stationary optimal policy and we solve it by employing linear programming. Several numerical examples which provide insight to the behavior of the system are presented. © 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 464–482, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10021     

Matrix-geometric solution of discrete time MAP/PH/1 priority queue

We use the matrix-geometric method to study the discrete time MAP/PH/1 priority queue with two types of jobs. Both preemptive and non-preemptive cases are considered. We show that the structure of the R matrix obtained by Miller for the Birth-Death system can be extended to our Quasi-Birth-Death case. For both preemptive and non-preemptive cases the distributions of the number of jobs of each type in the system are obtained and their waiting times are obtained for the non-preemptive. For the preemptive case we obtain the waiting time distribution for the high priority job and the distribution of the lower priority job's wait before it becomes the leading job of its priority class. © 1998 John Wiley & Sons, Inc. Naval Research Logistics 45: 23–50, 1998     

An MX/G/1 queueing system with disasters and repairs under a multiple adapted vacation policy

We consider a queueing system with batch Poisson arrivals subject to disasters which occur independently according to a Poisson process but affect the system only when the server is busy, in which case the system is cleared of all customers. Following a disaster that affects the system, the server initiates a repair period during which arriving customers accumulate without receiving service. The server operates under a Multiple Adapted Vacation policy. The stationary regime of this process is analyzed using the supplementary variables method. We obtain the probability generating function of the number of customers in the system, the fraction of customers who complete service, and the Laplace transform of the system time of a typical customer in stationarity. The stability condition for the system and the Laplace transform of the time between two consecutive disasters affecting the system is obtained by analyzing an embedded Markov renewal process. The statistical characteristics of the batches that complete service without being affected by disasters and those of the partially served batches are also derived. © 2015 Wiley Periodicals, Inc. Naval Research Logistics 62: 171–189, 2015     

Facility location models for immobile servers with stochastic demand

This paper presents several models for the location of facilities subject to congestion. Motivated by applications to locating servers in communication networks and automatic teller machines in bank systems, these models are developed for situations in which immobile service facilities are congested by stochastic demand originating from nearby customer locations. We consider this problem from three different perspectives, that of (i) the service provider (wishing to limit costs of setup and operating servers), (ii) the customers (wishing to limit costs of accessing and waiting for service), and (iii) both the service provider and the customers combined. In all cases, a minimum level of service quality is ensured by imposing an upper bound on the server utilization rate at a service facility. The latter two perspectives also incorporate queueing delay costs as part of the objective. Some cases are amenable to an optimal solution. For those cases that are more challenging, we either propose heuristic procedures to find good solutions or establish equivalence to other well‐studied facility location problems. © 2003 Wiley Periodicals, Inc. Naval Research Logistics, 2004.     

Synchronization in hub terminals with the circular arrangement problem

Hub terminals are important entities in modern distribution networks and exist for any transportation device, that is, cross docks and parcel distribution centers for trucks, container ports for ships, railway yards for trains, and hub airports for aircraft. In any of these hubs, the mid‐term planning task of synchronizing the transshipment of goods and passengers when servicing the transportation devices has to be solved, for which many different solution approaches specifically tailored to the respective application exist. We, however, take a unified view on synchronization in hubs and aim at a general building block. As a point of origin, a basic vertex ordering problem, the circular arrangement problem (CAP), is identified. We explain the relation between the CAP and hub processes, develop suited algorithms for solving the CAP, and extend the basic CAP by multiple additions, for example, arrival times, limited storage space, and multiple service points, make the problem adaptable to a wide range of hub terminals. © 2015 Wiley Periodicals, Inc. Naval Research Logistics 62: 454–469, 2015     

Dynamic service rate control for a single‐server queue with Markov‐modulated arrivals

We consider the problem of service rate control of a single‐server queueing system with a finite‐state Markov‐modulated Poisson arrival process. We show that the optimal service rate is nondecreasing in the number of customers in the system; higher congestion levels warrant higher service rates. On the contrary, however, we show that the optimal service rate is not necessarily monotone in the current arrival rate. If the modulating process satisfies a stochastic monotonicity property, the monotonicity is recovered. We examine several heuristics and show where heuristics are reasonable substitutes for the optimal control. None of the heuristics perform well in all the regimes and the fluctuation rate of the modulating process plays an important role in deciding the right heuristic. Second, we discuss when the Markov‐modulated Poisson process with service rate control can act as a heuristic itself to approximate the control of a system with a periodic nonhomogeneous Poisson arrival process. Not only is the current model of interest in the control of Internet or mobile networks with bursty traffic, but it is also useful in providing a tractable alternative for the control of service centers with nonstationary arrival rates. © 2013 Wiley Periodicals, Inc. Naval Research Logistics 60: 661–677, 2013     

The open shop scheduling problem with a given sequence of jobs on one machine

The paper considers the open shop scheduling problem to minimize the make-span, provided that one of the machines has to process the jobs according to a given sequence. We show that in the preemptive case the problem is polynomially solvable for an arbitrary number of machines. If preemption is not allowed, the problem is NP-hard in the strong sense if the number of machines is variable, and is NP-hard in the ordinary sense in the case of two machines. For the latter case we give a heuristic algorithm that runs in linear time and produces a schedule with the makespan that is at most 5/4 times the optimal value. We also show that the two-machine problem in the nonpreemptive case is solvable in pseudopolynomial time by a dynamic programming algorithm, and that the algorithm can be converted into a fully polynomial approximation scheme. © 1998 John Wiley & Sons, Inc. Naval Research Logistics 45: 705–731, 1998     

混合排队规则的战术装备维修保障系统分析

首先将战术装备维修保障过程描述为M/M/c/k混合规则的排队过程,其损坏装备到达服从相互独立的泊松分布,维修时间服从相互独立的指数分布。同时考虑系统的到达率和维修率随系统中装备数量的变化,重要战损装备等待维修时的不耐烦性以及重要装备对一般装备的强占性优先权情况,结合战术装备维修保障系统的结构和规模,建立战术装备维修保障M/M/3/12排队模型。列出模型的平衡方程,采用矩阵的分析方法得到重要装备和一般装备的稳态分布表达式,并以队长为指标进行了系统性能的计算。     

Dynamic server assignment policies for assembly‐type queues with flexible servers

We seek dynamic server assignment policies in finite‐capacity queueing systems with flexible and collaborative servers, which involve an assembly and/or a disassembly operation. The objective is to maximize the steady‐state throughput. We completely characterize the optimal policy for a Markovian system with two servers, two feeder stations, and instantaneous assembly and disassembly operations. This optimal policy allocates one server per station unless one of the stations is blocked, in which case both servers work at the unblocked station. For Markovian systems with three stations and instantaneous assembly and/or disassembly operations, we consider similar policies that move a server away from his/her “primary” station only when that station is blocked or starving. We determine the optimal assignment of each server whose primary station is blocked or starving in systems with three stations and zero buffers, by formulating the problem as a Markov decision process. Using this optimal assignment, we develop heuristic policies for systems with three or more stations and positive buffers, and show by means of a numerical study that these policies provide near‐optimal throughput. Furthermore, our numerical study shows that these policies developed for assembly‐type systems also work well in tandem systems. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008