Some aspects in estimating warranty and post‐warranty repair demands

When customers buy a product, they are often eligible for free repairs for a certain warranty period. In this article, we study some important aspects, which are often overlooked in the literature but are of interest to the manufacturer, in estimating both warranty and post‐warranty repair demands. We consider that the installed base of the product (i.e., the number of units of the product actually in use) varies with time due to both new sales and units being taken out of service. When estimating warranty and post‐warranty repair demands, we explicitly address the fact that customers may not always request repairs for failed units. For the case where the product failure time distribution is exponential, we derive the closed‐form expressions for both types of repair demands of a single unit and of the time‐varying installed base. The insights into some risk‐related quantities are also presented. Furthermore, the proposed model is extended by considering delayed warranty claims that are frequently seen in practice. Numerical examples illustrate that understanding both types of repair demands and the related decision variables is important for managing the obligatory and profitable repair services. © 2013 Wiley Periodicals, Inc. Naval Research Logistics 60: 499–511, 2013     

Warranty reserves for nonstationary sales processes

Estimation of warranty costs, in the event of product failure within the warranty period, is of importance to the manufacturer. Costs associated with replacement or repair of the product are usually drawn from a warranty reserve fund created by the manufacturer. Considering a stochastic sales process, first and second moments (and thereby the variance) are derived for the manufacturer's total discounted warranty cost of a single sale for single‐component items under four different warranty policies from a manufacturer's point of view. These servicing strategies represent a renewable free‐replacement, nonrenewable free‐replacement, renewable pro‐rata, and a nonrenewable minimal‐repair warranty plans. The results are extended to determine the mean and variance of total discounted warranty costs for the total sales over the life cycle of the product. Furthermore, using a normal approximation, warranty reserves necessary for a certain protection level, so that reserves are not completely depleted, are found. Results and their managerial implications are studied through an extensive example. © 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 499–513, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10023     

Warranty design under buyer and seller risk aversion

This paper provides a framework in which warranty policies for non-repairable items can be evaluated according to risk preferences of both buyers and sellers. In particular, a warranty price schedule is established such that sellers are indifferent among the policies. Given this schedule, a buyer's response is expressed by selecting the price-warranty combination that minimizes disutility. Within this framework, a warranty can be viewed as an instrumet of risk management that can induce more sales and greater profitability. For given utility functions, analytical results for the development of a price schedule are developed. Numerical results illustrate the substitution effects between warranty terms, prices, and risk parameters.     

Stochastic modeling for computational warranty analysis

We examine two key stochastic processes of interest for warranty modeling: (1) remaining total warranty coverage time exposure and (2) warranty load (total items under warranty at time t). Integral equations suitable for numerical computation are developed to yield probability law for these warranty measures. These two warranty measures permit warranty managers to better understand time‐dependent warranty behavior, and thus better manage warranty cash reserves. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

Designing and pricing menus of extended warranty contracts

Extended warranties provide “piece of mind” to a consumer in that product failures which occur after the base warranty expires are rectified at little or no cost. They also provide an additional source of revenue for manufacturers or third‐party providers, such as retailers or insurance providers, and help cultivate consumer loyalty. In this article, we analyze a number of extended warranty contracts which differ in design, including restrictions on deferrals and renewals. With the use of dynamic programming, we compute the optimal strategy for a consumer with perfect information and determine the optimal pricing policy for the provider given the consumer's risk characterization. We also provide insight into when different contracts should be issued. Finally, we illustrate how profits can be dramatically increased by offering menus of warranty contracts, as opposed to stand alone contracts, with the use of integer programming. Surprisingly, risk‐taking consumers provide the greatest benefit to offering menus. These insights can help a company develop a comprehensive warranty planning strategy for given products or product lines. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 2009     

Dynamic routing of prioritized warranty repairs

Recent years have seen a strong trend toward outsourcing warranty repair services to outside vendors. In this article we consider the problem of dynamically routing warranty repairs to service vendors when warranties have priority levels. Each time an item under warranty fails, it is sent to one of the vendors for repair. Items covered by higher priority warranty receive higher priority in repair service. The manufacturer pays a fixed fee per repair and incurs a linear holding cost while an item is undergoing or waiting for repair. The objective is to minimize the manufacturer's long‐run average cost. Because of the complexity of the problem, it is very unlikely that there exist tractable ways to find the optimal routing strategies. Therefore, we propose five heuristic routing procedures that are applicable to real‐life problems. We evaluate the heuristics using simulation. The simulation results show that the index‐based “generalized join the shortest queue” policy, which applies a single policy improvement step to an initial state‐independent policy, performs the best among all five heuristics. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

基于费效分析的装备延伸保修购买决策

保修机制是部队引入承制方装备维修力量的重要途径,延伸保修对装备的寿命周期费用以及承制方保修费用有很大影响。针对军方延伸保修购买决策问题,在对维修策略分析的基础上,综合考虑装备维修费用和可用度,建立了延伸保修购买决策相关模型,结合装备承制方保修成本及军方装备维修费用——效能分析,得到了在不同价格区间内延伸保修购买决策,并给出了特定条件下存在的双赢延伸保修价格区间,最后通过实例验证了模型的有效性。     

Cost analysis of warranty policies

This article analyzes two general warranty policies involving an initial free replacement period, followed by a pro rata period. We examine the short-run total costs and longrun average costs under these policies. Formulas for both consumer costs and manufacturer profits under warranty are derived. We also study the expected number of purchases over the product life cycle under both policies. Bounds for the expected total costs and expected number of purchases are obtained for the case where the failure distribution of the item is new better than used.     

军民融合条件下新型军械装备保修模式研究

针对如何引入承制方优质技术力量支援部队维修保障能力建设这一问题,分析我军现役军械装备维修保障力量、保障模式存在的不足和地方装备维修保障力量的能力特点,明确承制方在军民融合条件下装备维修保障力量中的重要地位.在借鉴国外研究成果的基础上,深入分析和系统设计了我军军械装备的保修模式.结合部队巡检机制,建立了一维免费-按比例收费组合保修的费效模型来验证采购合同中保修条款的合理性.最后进行了案例分析,证明了模型的有效性和实用性.     

Warranty analysis and renewal function estimation

Estimation of the expected cost of a warranty for a stochastically failing unit is closely tied to estimation of the renewal function. The renewal function is a basic tool also used in probabilistic models arising in other areas such as reliability theory, inventory theory, and continuous sampling plans. In these other areas, estimation of a straight line approximation of the renewal function instead of direct estimation of the renewal function has proved successful. This approximation is based on a limit expression for large values of the argument, say t, of the renewal function. However, in warranty analusis, typically t is small compared to the mean failure time of the unit. Hence, alternative methods for renewal function estimation, both parametric and nonparametric, are presented and discussed. An important aspect of this paper is to discuss the performance of the renewal function estimators when only a small number of failed units is available. A Monte Carlo study is given which suggests guidelines for choosing an estimator under various circumstances.     

The Telefunken Affairand the internationalisation of the Algerian War, 1957–59

Between 1957 and 1959 the West German company Telefunken and the Bonn government became prime targets in the French army's campaign against the Front de Libération Nationale's (FLN) efforts to establish communications networks. To the French military, the prevention of sales of Telefunken equipment to the FLN or its allies constituted a matter of strategic importance. To the Germans, it was an act of economic protectionism that exposed France's continued misgivings of Germany. The problem exerted a considerable strain between Paris and Bonn, and even threatened to harm German-Arab relations. The Telefunken affair thus highlights the Algerian war's international ramifications. It further reveals the responsibility of the French military in the internationalisation of that war.     

不完全维修策略的产品保修期研究

以保修期内的保修费用和可用度2个目标作为优化决策依据,权衡厂家和顾客的利益及需求,建立基于改善因子的不完全预防性维修模型,并通过实例确定厂家和顾客共同达到最大满意度的最佳维修间隔期及保修期,验证了模型的实用性。     

“Made in China”: an emerging brand in the global arms market

Possession of a brand is a sine qua non for economic success, not least because it connotes trust in delivering the value promised. Although Western arms exporters offer branded systems whose sales are influenced by price, there is a plethora of other economic variables, such as offset requirements and life-cycle support. Entrants to the international arms market will struggle without such arms “packages.” China’s entry, however, goes beyond the traditional economic paradigm. A four-stage historical model offers the backdrop for identifying the drivers that have forged its market entry into 55 countries worldwide. The strategy initially focused on sales of rudimentary military equipment for political purposes, but recently it has begun to commercialize exports, repositioning them from a low- to a high-tech sales trajectory. A Sino “brand” is thus emerging, reflecting both competitiveness and diplomatic considerations, especially non-interference in client state domestic affairs.     

新型光电装备延伸保修决策方法研究

延伸保修是开展军民融合式装备保障的重要技术手段之一,通过合理选择延伸保修策略,可以在有限的经济条件下较好地完成维修保障任务,提高装备维修保障效益.针对新型光电装备特点,在考虑安全性、任务性和经济性因素的背景下,提出一种由逻辑决断分析法和模糊层次分析法相结合的延伸保修决策方法.通过逻辑决断分析从定性角度选择合理的延伸保修策略,采用模糊层次分析法对逻辑决断得到的结果进行定量补充分析,为类似装备的延伸保修决策提供决策参考.     

新型光电装备免费及按比例组合保修策略

通过对新型光电装备故障规律和实际保修的需求分析,在原有规定保证期内免费保修策略基础上进行优化,提出免费及按比例保修组合策略概念,建立该策略对应的费用模型及可用度模型,得到费效比函数。同时通过对某新型光电装备保证期内维修保障工作应用组合保修策略开展实例建模,得到最优策略并分析证明提出该组合策略的实用性和可行性。     

Cost analysis of pro rata and free-replacement warranties

This article examines the short run total costs and long run average costs of products under warranty. Formulae for both consumer cost under warranty and producer profit are derived. The results in the case of the pro rata warranty correct a mistake appearing in Blischke and Scheuer [5]. We also show that expected average cost to both the producer and the consumer of a product under warranty depends on both the mean of the product lifetime distribution and on its failure rate.     

Inventory models with a mixture of backorders and lost sales

This article presents several single-echelon, single-item, static demand inventory models for situations in which, during the stockout period, a fraction b of the demand is backordered and the remaining fraction 1 - b is lost forever. Both deterministic and stochastic demand are considered. although the case of stochastic demand is treated heuristically. In each situation, a mathematical model representing the average annual cost of operating the inventory system is developed. and an optimum operating policy derived. At the extremes b=1 and b=0 the models presented reduce to the usual backorders and lost sales cases, respectively.     

Optimal timing of switches between product sales for sports and entertainment tickets

Like airlines and hotels, sports teams and entertainment venues can benefit from revenue management efforts for their ticket sales. Teams and entertainment venues usually offer bundles of tickets early in their selling horizon and put single‐event tickets on sale at a later date; these organizations must determine the best time to offer individual tickets because both types of ticket sales consume the same fixed inventory. We model the optimal a priori timing decision for a seller with a fixed number of identical tickets to switch from selling the tickets as fixed bundles to individual tickets to maximize the revenue realized before the start of the performance season. We assume that bundle and single‐ticket customers each arrive according to independent, nonhomogeneous Markovian death processes with a linear death rate that can vary over time and that the benefit from selling a ticket in a package is higher than from selling the ticket individually. We characterize the circumstances in which it is optimal for the seller to practice mixed bundling and when the seller should only sell bundles or individual tickets, and we establish comparative statics for the optimal timing decision for the special case of constant customer arrival rates. We extend our analytical results to find the optimal time for offering two groups of tickets with high and low demand. Finally, we apply the timing model to a data set obtained from the sports industry. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Legitimacy and the Politics of Recognition in Kosovo

Abstract

How do contemporary secessionist movements gain international recognition of their claims to self-determination? I argue that international recognition is forthcoming when a sufficient number of states believe a claim to self-determination ought to be accepted. That is, states recognize claims to self-determination when they perceive them to be legitimate. To convince outsiders of the legitimacy of their claims, separatist movements invoke resonant norms and symbols in a moral economy that structures decision-making. I contrast this argument with prevailing explanations of recognition dynamics. To illustrate the argument, I examine the diplomacy surrounding Kosovo’s independence bid and unilateral secession.     

反潜编队应召搜索能力计算及效果评估

本文在分析反潜编队应召搜索特点的基础上,对应召搜索能力进行了必要的战术计算,对应召搜索的效果进行了评估,为实际反潜作战中提高对潜搜索的效果提供了可靠的依据。