Service design at diagnostic service centers

We study a service design problem in diagnostic service centers, call centers that provide medical advice to patients over the phone about what the appropriate course of action is, based on the caller's symptoms. Due to the tension between increased diagnostic accuracy and the increase in waiting times more in‐depth service requires, managers face a difficult decision in determining the optimal service depth to guide the diagnostic process. The specific problem we consider models the situation when the capacity (staffing level) at the center is fixed, and when the callers have both congestion‐ and noncongestion‐related costs relating to their call. We develop a queueing model incorporating these features and find that the optimal service depth can take one of two different structures, depending on factors such as the nurses' skill level and the maximum potential demand. Sensitivity analyses of the two optimal structures show that they are quite different. In some situations, it may (or may not) be optimal for the manager to try to expand the demand at the center, and increasing skill level may (or may not) increase congestion. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

Inventory pooling games for expensive,low‐demand spare parts

We consider several independent decision makers who stock expensive, low‐demand spare parts for their high‐tech machines. They can collaborate by full pooling of their inventories via free transshipments. We examine the stability of such pooling arrangements, and we address the issue of fairly distributing the collective holding and downtime costs over the participants, by applying concepts from cooperative game theory. We consider two settings: one where each party maintains a predetermined stocking level and one where base stock levels are optimized. For the setting with fixed stocking levels, we unravel the possibly conflicting effects of implementing a full pooling arrangement and study these effects separately to establish intuitive conditions for existence of a stable cost allocation. For the setting with optimized stocking levels, we provide a simple proportional rule that accomplishes a population monotonic allocation scheme if downtime costs are symmetric among participants. Although our whole analysis is motivated by spare parts applications, all results are also applicable to other pooled resource systems of which the steady‐state behavior is equivalent to that of an Erlang loss system. © 2012 Wiley Periodicals, Inc. Naval Research Logistics, 2012     

A dynamic allocation heuristic for centralized safety stock

An inventory system that consists of a depot (central warehouse) and retailers (regional warehouses) is considered. The system is replenished regularly on a fixed cycle by an outside supplier. Most of the stock is direct shipped to the retailer locations but some stock is sent to the central warehouse. At the beginning of any one of the periods during the cycle, the central stock can then be completely allocated out to the retailers. In this paper we propose a heuristic method to dynamically (as retailer inventory levels change with time) determine the appropriate period in which to do the allocation. As the optimal method is not tractable, the heuristic's performance is compared against two other approaches. One presets the allocation period, while the other provides a lower bound on the expected shortages of the optimal solution, obtained by assuming that we know ahead of time all of the demands, period by period, in the cycle. The results from extensive simulation experiments show that the dynamic heuristic significantly outperforms the “preset” approach and its performance is reasonably close to the lower bound. Moreover, the logic of the heuristic is appealing and the calculations, associated with using it, are easy to carry out. Sensitivities to various system parameters (such as the safety factor, coefficient of variation of demand, number of regional warehouses, external lead time, and the cycle length) are presented. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

Multiple subset sum with inclusive assignment set restrictions

In a traditional multiple subset sum problem (MSSP), there is a given set of items and a given set of bins (or knapsacks) with identical capacities. The objective is to select a subset of the items and pack them into the bins such that the total weight of the selected items is maximized. However, in many applications of the MSSP, the bins have assignment restrictions. In this article, we study the subset sum problem with inclusive assignment set restrictions, in which the assignment set of one item (i.e., the set of bins that the item may be assigned to) must be either a subset or a superset of the assignment set of another item. We develop an efficient 0.6492‐approximation algorithm and test its effectiveness via computational experiments. We also develop a polynomial time approximation scheme for this problem. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

Optimal control of a capacitated inventory system with multiple demand classes

This article studies the optimal control of a periodic‐review make‐to‐stock system with limited production capacity and multiple demand classes. In this system, a single product is produced to fulfill several classes of demands. The manager has to make the production and inventory allocation decisions. His objective is to minimize the expected total discounted cost. The production decision is made at the beginning of each period and determines the amount of products to be produced. The inventory allocation decision is made after receiving the random demands and determines the amount of demands to be satisfied. A modified base stock policy is shown to be optimal for production, and a multi‐level rationing policy is shown to be optimal for inventory allocation. Then a heuristic algorithm is proposed to approximate the optimal policy. The numerical studies show that the heuristic algorithm is very effective. © 2011 Wiley Periodicals, Inc. Naval Research Logistics 58: 43–58, 2011     

Fashion products with asymmetric sales horizons

In this study, we explore an inventory model for a wholesaler who sells a fashion product through two channels with asymmetric sales horizons. The wholesaler can improve profitability by employing joint procurement and inventory reallocation as a recourse action in response to the dynamics of sales. In this research, a simple stochastic programming model is analyzed to specify the properties of the optimal inventory decisions. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

Capacity allocation with traditional and Internet channels

In this paper we study a capacity allocation problem for two firms, each of which has a local store and an online store. Customers may shift among the stores upon encountering a stockout. One question facing each firm is how to allocate its finite capacity (i.e., inventory) between its local and online stores. One firm's allocation affects the decision of the rival, thereby creating a strategic interaction. We consider two scenarios of a single‐product single‐period model and derive corresponding existence and stability conditions for a Nash equilibrium. We then conduct sensitivity analysis of the equilibrium solution with respect to price and cost parameters. We also prove the existence of a Nash equilibrium for a generalized model in which each firm has multiple local stores and a single online store. Finally, we extend the results to a multi‐period model in which each firm decides its total capacity and allocates this capacity between its local and online stores. A myopic solution is derived and shown to be a Nash equilibrium solution of a corresponding “sequential game.” © 2006 Wiley Periodicals, Inc. Naval Research Logistics, 2006     

The Banzhaf value and communication situations

Myerson 3 and 4 proposed and characterized a modification of the Shapley value in the context of communication situations. In this paper we propose several characterizations of the extension of the Banzhaf value proposed by Owen 7 to communication situations. In particular we characterize this value with the properties of fairness, isolation, and pairwise merging. © 2006 Wiley Periodicals, Inc. Naval Research Logistics, 2006     

Quay crane scheduling at container terminals to minimize the maximum relative tardiness of vessel departures

In this paper, we study the problem of scheduling quay cranes (QCs) at container terminals where incoming vessels have different ready times. The objective is to minimize the maximum relative tardiness of vessel departures. The problem can be formulated as a mixed integer linear programming (MILP) model of large size that is difficult to solve directly. We propose a heuristic decomposition approach to breakdown the problem into two smaller, linked models, the vessel‐level and the berth‐level models. With the same berth‐level model, two heuristic methods are developed using different vessel‐level models. Computational experiments show that the proposed approach is effective and efficient. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2006     

Bullwhip and reverse bullwhip effects under the rationing game

When an unreliable supplier serves multiple retailers, the retailers may compete with each other by inflating their order quantities in order to obtain their desired allocation from the supplier, a behavior known as the rationing game. We introduce capacity information sharing and a capacity reservation mechanism in the rationing game and show that a Nash equilibrium always exists. Moreover, we provide conditions guaranteeing the existence of the reverse bullwhip effect upstream, a consequence of the disruption caused by the supplier. In contrast, we also provide conditions under which the bullwhip effect does not exist. In addition, we show that a smaller unit reservation payment leads to more bullwhip and reverse bullwhip effects, while a large unit underage cost results in a more severe bullwhip effect. © 2017 Wiley Periodicals, Inc. Naval Research Logistics 64: 203–216, 2017