Probabilistic a priori routing-location problems

In many routing-location models customers located at nodes of a network generate calls for service with known probabilities. The customers that request service in a particular day are served by a single server that performs a service tour visiting these customers. The order of providing service to customers for each potential list of calls is uniquely defined by some a priori fixed basic sequence of all the customers (a priori tour). The problems addressed in this article are to find an optimal home location or an optimal basic sequence for the server so as to minimize the expectation of a criterion. The following criteria are considered: the total waiting time of all the customers, the total length of the tour, the maximal waiting time of a customer, the average traveled length per customer, and the average waiting time per customer. We present polynomial-time algorithms for the location problems. For the routing problems we present lower bounds that can be calculated efficiently (in polynomial time) and used in a branch-and-bound scheme. © 1994 John Wiley & Sons, Inc.     

A dual-based optimization procedure for the two-echelon uncapacitated facility location problem

The two-echelon uncapacitated facility location problem (TUFLP) is a generalization of the uncapacitated facility location problem (UFLP) and multiactivity facility location problem (MAFLP). In TUFLP there are two echelons of facilities through which products may flow in route to final customers. The objective is to determine the least-cost number and locations of facilities at each echelon in the system, the flow of product between facilities, and the assignment of customers to supplying facilities. We propose a new dual-based solution procedure for TUFLP that can be used as a heuristic or incorporated into branch-and-bound procedures to obtain optimal solutions to TUFLP. The algorithm is an extension of the dual ascent and adjustment procedures developed by Erlenkotter for UFLP. We report computational experience gained by solving over 420 test problems. The largest problems solved have 25 possible facility locations at each echelon and 35 customer zones, implying 650 integer variables and 21,875 continuous variables.     

Machine maintenance with workload considerations

Machine maintenance is modeled in the setting of a single‐server queue. Machine deterioration corresponds to slower service rates and failure. This leads to higher congestion and an increase in customer holding costs. The decision‐maker decides when to perform maintenance, which may be done pre‐emptively; before catastrophic failures. Similar to classic maintenance control models, the information available to the decision‐maker includes the state of the server. Unlike classic models, the information also includes the number of customers in queue. Considered are both a repair model and a replacement model. In the repair model, with random replacement times, fixed costs are assumed to be constant in the server state. In the replacement model, both constant and variable fixed costs are considered. It is shown in general that the optimal maintenance policies have switching curve structure that is monotone in the server state. However, the switching curve policies for the repair model are not always monotone in the number of customers in the queue. Numerical examples and two heuristics are also presented. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2007     

A cover based competitive facility location model with continuous demand

In this paper we propose and solve a competitive facility location model when demand is continuously distributed in an area and each facility attracts customers within a given distance. This distance is a measure of the facility's attractiveness level which may be different for different facilities. The market share captured by each facility is calculated by two numerical integration methods. These approaches can be used for evaluating functional values in other operations research models as well. The single facility location problem is optimally solved by the big triangle small triangle global optimization algorithm and the multiple facility problem is heuristically solved by the Nelder‐Mead algorithm. Extensive computational experiments demonstrate the effectiveness of the solution approaches.     

Simultaneous price,location, and capacity decisions on a line of time‐sensitive customers

Consider a monopolist who sells a single product to time‐sensitive customers located on a line segment. Customers send their orders to the nearest distribution facility, where the firm processes (customizes) these orders on a first‐come, first‐served basis before delivering them. We examine how the monopolist would locate its facilities, set their capacities, and price the product offered to maximize profits. We explicitly model customers' waiting costs due to both shipping lead times and queueing congestion delays and allow each customer to self‐select whether she orders or not, based on her reservation price. We first analyze the single‐facility problem and derive a number of interesting insights regarding the optimal solution. We show, for instance, that the optimal capacity relates to the square root of the customer volume and that the optimal price relates additively to the capacity and transportation delay costs. We also compare our solutions to a similar problem without congestion effects. We then utilize our single‐facility results to treat the multi‐facility problem. We characterize the optimal policy for serving a fixed interval of customers from multiple facilities when customers are uniformly distributed on a line. We also show how as the length of the customer interval increases, the optimal policy relates to the single‐facility problem of maximizing expected profit per unit distance. © 2006 Wiley Periodicals, Inc. Naval Research Logistics, 2007     

The continuous‐time single‐sourcing problem with capacity expansion opportunities

This paper develops a new model for allocating demand from retailers (or customers) to a set of production/storage facilities. A producer manufactures a product in multiple production facilities, and faces demand from a set of retailers. The objective is to decide which of the production facilities should satisfy each retailer's demand, in order minimize total production, inventory holding, and assignment costs (where the latter may include, for instance, variable production costs and transportation costs). Demand occurs continuously in time at a deterministic rate at each retailer, while each production facility faces fixed‐charge production costs and linear holding costs. We first consider an uncapacitated model, which we generalize to allow for production or storage capacities. We then explore situations with capacity expansion opportunities. Our solution approach employs a column generation procedure, as well as greedy and local improvement heuristic approaches. A broad class of randomly generated test problems demonstrates that these heuristics find high quality solutions for this large‐scale cross‐facility planning problem using a modest amount of computation time. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

The effect of catastrophes on the strategic customer behavior in queueing systems

We consider the single server Markovian queue subject to Poisson generated catastrophes. Whenever a catastrophe occurs, all customers are forced to abandon the system, the server is rendered inoperative and an exponential repair time is set on. During the repair time new arrivals are allowed to join the system. We assume that the arriving customers decide whether to join the system or balk, based on a natural linear reward‐cost structure with two types of rewards: A (usual) service reward for those customers that receive service and a (compensation) failure reward for those customers that are forced to abandon the system due to a catastrophe. We study the strategic behavior of the customers regarding balking and derive the corresponding (Nash) equilibrium strategies for the observable and unobservable cases. We show that both types of strategic behavior may be optimal: to avoid the crowd or to follow it. The crucial factor that determines the type of customer behavior is the relative value of the service reward to the failure compensation. © 2013 Wiley Periodicals, Inc. Naval Research Logistics, 2013     

Price and capacity decisions of service systems with boundedly rational customers

We consider price and capacity decisions for a profit‐maximizing service provider in a single server queueing system, in which customers are boundedly rational and decide whether to join the service according to a multinomial logit model. We find two potential price‐capacity pair solutions for the first‐order condition of the profit‐maximizing problem. Profit is maximized at the solution with a larger capacity, but minimized at the smaller one. We then consider a dynamically adjusting capacity system to mimic a real‐life situation and find that the maximum can be reached only when the initial service rate is larger than a certain threshold; otherwise, the system capacity and demand shrink to zero. We also find that a higher level of customers’ bounded rationality does not necessarily benefit a firm, nor does it necessarily allow service to be sustained. We extend our analysis to a setting in which customers’ bounded rationality level is related to historical demand and find that such a setting makes service easier to sustain. Finally we find that bounded rationality always harms social welfare.     

Optimal dynamic rules for assigning customers to servers in a heterogeneous queuing system

We consider a queuing system in which both customers and servers may be of several types. The distribution of a customer's service time is assumed to depend on both the customer's type and the type of server to which he is assigned. For a model with two servers and two customer types, conditions are presented which ensure that the discounted number of service completions is maximized by assigning customers with longer service times to faster servers. Generalizations to more complex models are discussed.     

Note: Facility location with closest rectangular distances

This paper considers the problem of locating one or more new facilities on a continuous plane, where the destinations or customers, and even the facilities, may be represented by areas and not points. The objective is to locate the facilities in order to minimize a sum of transportation costs. What is new in this study is that the relevant distances are the distances from the closest point in the facility to the closest point in the demand areas. © 2000 John Wiley & Sons, Inc. Naval Research Logistics 47: 77–84, 2000     

Equilibrium customer strategies and social–profit maximization in the single‐server constant retrial queue

We consider the single‐server constant retrial queue with a Poisson arrival process and exponential service and retrial times. This system has not waiting space, so the customers that find the server busy are forced to abandon the system, but they can leave their contact details. Hence, after a service completion, the server seeks for a customer among those that have unsuccessfully applied for service but left their contact details, at a constant retrial rate. We assume that the arriving customers that find the server busy decide whether to leave their contact details or to balk based on a natural reward‐cost structure, which incorporates their desire for service as well as their unwillingness to wait. We examine the customers' behavior, and we identify the Nash equilibrium joining strategies. We also study the corresponding social and profit maximization problems. We consider separately the observable case where the customers get informed about the number of customers waiting for service and the unobservable case where they do not receive this information. Several extensions of the model are also discussed. © 2011 Wiley Periodicals, Inc. Naval Research Logistics, 2011     

An asymptotically optimal greedy heuristic for the multiperiod single‐sourcing problem: The cyclic case

The dynamics of the environment in which supply chains evolve requires that companies frequently redesign their logistics distribution networks. In this paper we address a multiperiod single‐sourcing problem that can be used as a strategic tool for evaluating the costs of logistics network designs in a dynamic environment. The distribution networks that we consider consist of a set of production and storage facilities, and a set of customers who do not hold inventories. The facilities face production capacities, and each customer's demand needs to be delivered by a single facility in each period. We deal with the assignment of customers to facilities, as well as the location, timing, and size of inventories. In addition, to mitigate start and end‐of‐study effects, we view the planning period as a typical future one, which will repeat itself. This leads to a cyclic model, in which starting and ending inventories are equal. Based on an assignment formulation of the problem, we propose a greedy heuristic, and prove that this greedy heuristic is asymptotically feasible and optimal in a probabilistic sense. We illustrate the behavior of the greedy heuristic, as well as some improvements where the greedy heuristic is used as the starting point of a local interchange procedure, on a set of randomly generated test problems. © 2003 Wiley Periodicals, Inc. Naval Research Logistics 50: 412–437, 2003     

On a single-server queue with state-dependent service

This paper discusses a class of queueing models in which the service time of a customer al a single server facility is dependent on the queue size at the onset of its service. The Laplace transform for the wait in queue distribution is derived and the utilization of the server is given when the arrival is a homogeneous Poisson process.     

Heterogeneous multitrunking queueing systems with thresholds

Queueing systems with multiple servers are commonly used to model telecommunications systems. But, in general, the service rate of each of the servers is not the same. This fact is indeed true in a communication network where one path (server) may be a terrestrial link and the other (server) a satellite link with its inherent propagation delay. In this article we consider a two-server system where arriving customers are first placed in the queue for the faster server until that queue size reaches a certain threshold, whereupon they are diverted to the slower server. Additional arriving customers are assigned to the slower server until the faster server's queue drops to another lower threshold, at which point arrivals are reassigned to the faster server. We develop an exact mathematical model of the steady-state behavior of each queueing system and a simple analytic approximation.     

Algorithms for solving the conditional covering problem on paths

Consider the conditional covering problem on an undirected graph, where each node represents a site that must be covered by a facility, and facilities may only be established at these nodes. Each facility can cover all sites that lie within some common covering radius, except the site at which it is located. Although this problem is difficult to solve on general graphs, there exist special structures on which the problem is easily solvable. In this paper, we consider the special case in which the graph is a simple path. For the case in which facility location costs do not vary based on the site, we derive characteristics of the problem that lead to a linear‐time shortest path algorithm for solving the problem. When the facility location costs vary according to the site, we provide a more complex, but still polynomial‐time, dynamic programming algorithm to find the optimal solution. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2005.     

Optimal policy for a dynamic multi-echelon inventory model

A general multiperiod multi-echelon supply system consisting of n facilities each stocking a single product is studied. At the beginning of a period each facility may order stock from an exogenous source with no delivery lag and proportional ordering costs. During the period the (random) demands at the facilities are satisfied according to a given supply policy that determines to what extent stock may be redistributed from facilities with excess stock to those experiencing shortages. There are storage, shortage, and transportation costs. An ordering policy that minimizes expected costs is sought. If the initial stock is sufficiently small and certain other conditions are fulfilled, it is optimal to order up to a certain base stock level at each facility. The special supply policy in which each facility except facility 1 passes its shortages on to a given lower numbered facility called its direct supplier is examined in some detail. Bounds on the base stock levels are obtained. It is also shown that if the demand distribution at facility j is stochastically smaller (“spread” less) than that at another facility k having the same direct supplier and if certain other conditions are fulfilled, then the optimal base stock level (“virtual” stock out probability) at j is less than (greater than) or equal to that at facility k.     

Optimal control of noncollaborative servers in two‐stage tandem queueing systems

We consider two‐stage tandem queueing systems with dedicated servers in each station and a flexible server that is trained to serve both stations. We assume no arrivals, exponential service times, and linear holding costs for jobs present in the system. We study the optimal dynamic assignment of servers to jobs assuming a noncollaborative work discipline with idling and preemptions allowed. For larger holding costs in the first station, we show that (i) nonidling policies are optimal and (ii) if the flexible server is not faster than the dedicated servers, the optimal server allocation strategy has a threshold‐type structure. For all other cases, we provide numerical results that support the optimality of threshold‐type policies. Our numerical experiments also indicate that when the flexible server is faster than the dedicated server of the second station, the optimal policy may have counterintuitive properties, which is not the case when a collaborative service discipline is assumed. © 2014 Wiley Periodicals, Inc. Naval Research Logistics 61: 435–446, 2014     

Optimal control of an M/G/1 queue with impatient priority customers

An optimal operating policy is characterized for the infinite‐horizon average‐cost case of a single server queueing control problem. The server may be turned on at arrival epochs or off at departure epochs. Two classes of customers, each of them arriving according to an independent Poisson processes, are considered. An arriving 1‐customer enters the system if the server is turned on upon his arrival, or if the server is on and idle. In the former case, the 1‐customer is selected for service ahead of those customers waiting in the system; otherwise he leaves the system immediately. 2‐Customers remain in the system until they complete their service requirements. Under a linear cost structure, this paper shows that a stationary optimal policy exists such that either (1) leaves the server on at all times, or (2) turns the server off when the system is empty. In the latter case, we show that the stationary optimal policy is a threshold strategy, this feature being commonplace in most of priority queueing systems and inventory models. However, the optimal policy in our model is determined by two thresholds instead of one. © 2001 John Wiley & Sons, Inc. Naval Research Logistics 48: 201–209, 2001     

A two‐echelon inventory‐location problem with service considerations

We study the problem of designing a two‐echelon spare parts inventory system consisting of a central plant and a number of service centers each serving a set of customers with stochastic demand. Processing and storage capacities at both levels of facilities are limited. The manufacturing process is modeled as a queuing system at the plant. The goal is to optimize the base‐stock levels at both echelons, the location of service centers, and the allocation of customers to centers simultaneously, subject to service constraints. A mixed integer nonlinear programming model (MINLP) is formulated to minimize the total expected cost of the system. The problem is NP‐hard and a Lagrangian heuristic is proposed. We present computational results and discuss the trade‐off between cost and service. © 2009 Wiley Periodicals, Inc. Naval Research Logistics 2009     

New heuristic methods for the capacitated multi‐facility Weber problem

In this paper we consider the capacitated multi‐facility Weber problem with the Euclidean, squared Euclidean, and ?_p‐distances. This problem is concerned with locating m capacitated facilities in the Euclidean plane to satisfy the demand of n customers with the minimum total transportation cost. The demand and location of each customer are known a priori and the transportation cost between customers and facilities is proportional to the distance between them. We first present a mixed integer linear programming approximation of the problem. We then propose new heuristic solution methods based on this approximation. Computational results on benchmark instances indicate that the new methods are both accurate and efficient. © 2006 Wiley Periodicals, Inc. Naval Research Logistics 2006