Warranty claims modeling

A company wishes to estimate or predict its financial exposure in a reporting period of length T (typically one quarter) because of warranty claims. We propose a fairly general random measure model which allows computation of the Laplace transform of the total claim made against the company in the reporting interval due to warranty claims. When specialized to a Poisson process of both sales and warranty claims, statistical estimation of relevant quantities is possible. The methodology is illustrated by analyzing automobile sales and warranty claims data from a large car manufacturer for a single car model and model year. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

Damage mechanics and energy absorption capabilities of naturalfiber reinforced elastomeric based bio composite for sacrificial structural applications

The present study deals with the experimental, finite element (FE) and analytical assessment of low ballistic impact response of proposedflexible'green' composite make use of naturally available jute and rubber as the constituents of the composite with stacking sequences namely jute/rubber/jute (JRJ), jute/rubber/rubber/jute (JRRJ) and jute/rubber/jute/rubber/jute (JRJRJ). Ballistic impact tests were carried out by firing a conical projectile using a gas gun apparatus at lower range of ballistic impact regime. The ballistic impact response of the proposed flexible composites are assesses based on energy absorption and damage mechanism. Results revealed that inclusion of natural rubber aids in better energy ab-sorption and mitigating the failure of the proposed composite. Among the three different stacking se-quences of flexible composites considered, JRJRJ provides better ballistic performance compared to its counterparts. The damage study reveals that the main mechanism of failure involved in flexible com-posites is matrix tearing as opposed to matrix cracking in stiff composites indicating that the proposedflexible composites are free from catastrophic failure. Results obtained from experimental, FE and analytical approach pertaining to energy absorption and damage mechanism agree well with each other. The proposed flexible composites due to their exhibited energy absorption capabilities and damage mechanism are best suited as claddings for structural application subjected to impact with an aim of protecting the main structural component from being failed catastrophically.     

Outsourcing warranty repairs: Dynamic allocation

In this paper we consider the problem of minimizing the costs of outsourcing warranty repairs when failed items are dynamically routed to one of several service vendors. In our model, the manufacturer incurs a repair cost each time an item needs repair and also incurs a goodwill cost while an item is awaiting and undergoing repair. For a large manufacturer with annual warranty costs in the tens of millions of dollars, even a small relative cost reduction from the use of dynamic (rather than static) allocation may be practically significant. However, due to the size of the state space, the resulting dynamic programming problem is not exactly solvable in practice. Furthermore, standard routing heuristics, such as join‐the‐shortest‐queue, are simply not good enough to identify potential cost savings of any significance. We use two different approaches to develop effective, simply structured index policies for the dynamic allocation problem. The first uses dynamic programming policy improvement while the second deploys Whittle's proposal for restless bandits. The closed form indices concerned are new and the policies sufficiently close to optimal to provide cost savings over static allocation. All results of this paper are demonstrated using a simulation study. © 2005 Wiley Periodicals, Inc. Naval Research Logistics, 2005     

Light weight HTPB-clay nanocomposites(HCN)with enhanced ablation performance as inhibition materials for composite propellant

In the present study,organically modified Montmorillonite clay with polar moiety,the Cloisite 30B,is used for preparation of Hydroxyl terminated polybutadiene(HTPB)-clay nanocomposites(HCN)by dispersion of nanoclay in polymer matrix under high shear mixing.The nanocomposites thus prepared are evaluated in composite propellants as inhibitor material for their functional utility.Several inhibition formulations containing 5 wt％-15 wt％of nanoclay,with or without the conventional filler Sb2O3,were prepared.All these formulations were evaluated for their physical,mechanical,thermal,and ablative properties.Ablation rate and density of the compositions containing Cloisite 30B is around 23％and 5％lower respectively in comparison of the base composition.Strain capability of these compositions is twofold higher than that of base composition.These compositions have also been evaluated for their smoke generation tendency by measuring infra red(IR)attenuation in the wavelength range 1.3 μm-5.6 μm and 8 μm-13 μm and thereby compared with the base composition.The corresponding results confirmed that the compositions containing Cloisite 30B as filler have much lower IR attenuation than compositions with conventional filler,Sb2O3.Replacement of 5％Sb2O3 by nanoclay showed 8％reduction in IR attenuation rate which further reduced to 16％on replacement of 15％of Sb2O3.Interfacial bonding of HCN based inhibitors is also comparable or even better than conventional inhibitors.Precisely,the nanoclay composites with Cloisite 30B as filler exhibit all desirable properties of an inhibitor.     

Influence of thickness and projectile shape on penetration resistance of the compliant composite

The present study deals with development of conceptual proof for jute rubber basedflexible composite block to completely arrest the projectile impacting the target at high velocity impact of 400 m/s through numerical simulation approach using finite element (FE) method. The proposed flexible composite blocks of repeating jute/rubber/jute (JRJ) units are modelled with varying thickness from 30 mm to 120 mm in increments of 30 mm and impacted by flat (F), ogival (O) and hemispherical (HS) shaped projectiles. All the considered projectiles are impacted with proposed flexible composite blocks of different thicknesses and the penetration behaviour of the projectile in each case is studied. The penetration depth of the projectile in case of partially penetrated cases are considered and the effect of thickness and projectile shape on percentage of penetration depth is statistically analyzed using Tagu-chi's design of experiments (DOE). Results reveal that the though proposedflexible composite block with thickness of 90 mm is just sufficient to arrest the complete penetration of the projectile, considering the safety issues, it is recommended to use theflexible composite with thickness of 120 mm. The nature of damage caused by the projectile in the flexible composite is also studied. Statistical studies show that thickness of the block plays a prominent role in determining the damage resistance of the flexible composite.     

Dynamic routing of prioritized warranty repairs

Recent years have seen a strong trend toward outsourcing warranty repair services to outside vendors. In this article we consider the problem of dynamically routing warranty repairs to service vendors when warranties have priority levels. Each time an item under warranty fails, it is sent to one of the vendors for repair. Items covered by higher priority warranty receive higher priority in repair service. The manufacturer pays a fixed fee per repair and incurs a linear holding cost while an item is undergoing or waiting for repair. The objective is to minimize the manufacturer's long‐run average cost. Because of the complexity of the problem, it is very unlikely that there exist tractable ways to find the optimal routing strategies. Therefore, we propose five heuristic routing procedures that are applicable to real‐life problems. We evaluate the heuristics using simulation. The simulation results show that the index‐based “generalized join the shortest queue” policy, which applies a single policy improvement step to an initial state‐independent policy, performs the best among all five heuristics. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2008     

A comprehensive review on material selection for polymer matrix composites subjected to impact load

Polymer matrix composites (PMC) are extensively been used in many engineering applications. Various natural fibers have emerged as potential replacements to synthetic fibers as reinforcing materials composites owing to their fairly better mechanical properties, low cost, environment friendliness and biodegradability. Selection of appropriate constituents of composites for a particular application is a tedious task for a designer/engineer. Impact loading has emerged as the serious threat for the composites used in structural or secondary structural application and demands the usage of appropriate fiber and matrix combination to enhance the energy absorption and mitigate the failure. The objective of the present review is to explore the composite with various fiber and matrix combination used for impact applications, identify the gap in the literature and suggest the potential naturally available fiber and matrix combination of composites for future work in the field of impact loading. The novelty of the present study lies in exploring the combination of naturally available fiber and matrix combination which can help in better energy absorption and mitigate the failure when subjected to impact loading. In addition, the application of multi attributes decision making (MADM) tools is demonstrated for selection of fiber and matrix materials which can serve as a benchmark study for the researchers in future.     

Warranty reserves for nonstationary sales processes

Estimation of warranty costs, in the event of product failure within the warranty period, is of importance to the manufacturer. Costs associated with replacement or repair of the product are usually drawn from a warranty reserve fund created by the manufacturer. Considering a stochastic sales process, first and second moments (and thereby the variance) are derived for the manufacturer's total discounted warranty cost of a single sale for single‐component items under four different warranty policies from a manufacturer's point of view. These servicing strategies represent a renewable free‐replacement, nonrenewable free‐replacement, renewable pro‐rata, and a nonrenewable minimal‐repair warranty plans. The results are extended to determine the mean and variance of total discounted warranty costs for the total sales over the life cycle of the product. Furthermore, using a normal approximation, warranty reserves necessary for a certain protection level, so that reserves are not completely depleted, are found. Results and their managerial implications are studied through an extensive example. © 2002 Wiley Periodicals, Inc. Naval Research Logistics 49: 499–513, 2002; Published online in Wiley InterScience (www.interscience.wiley.com). DOI 10.1002/nav.10023